Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
REFERENCES
Timeline
Generic

Ayumi Obara

Southport,QLD

Summary

International student with over 4 years of experience in the food and beverage industry and customer service roles, currently searching for a job in this industry to advance my career in Australia and sustain myself while I complete my English studies. I have diligently adhered to strict workplace rules and followed instructions from supervisors while striving to enhance customer satisfaction since I deeply enjoy interactions with customers. Even though my studies are in the field of Animal Sciences, I have dedicated my work experience to the hospitality field which I am passionate about. I am available for an immediate start and able to work 24 hours per week.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

The Westin Sendai-Hotel
09.2023 - 01.2024
  • Worked as a waitress at a high-end hotel restaurant, welcoming and guiding guests, assisting with seating, explaining and serving dishes, and providing beverage service.
  • Engaged in enjoyable conversations with guests, aiming to leave a positive impression that would encourage them to return.
  • Always prioritized customer satisfaction, paying attention to their needs, and ensuring they had an enjoyable experience.

Gym Receptionist

Style Fit - Gym
04.2021 - 03.2022
  • Welcomed people into the gym and explained how to use the gym equipment as well as pricing system and rules within the gym
  • Provided persuasive recommendations for customers to join the gym and explained in detail their benefits

Waitress

Iwate University School Cafeteria
01.2020 - 10.2021
  • Took student and university staff orders accurately by hand maintaining high level of concentration and efficacy since it was a busy environment and multiple orders were taken at the same time
  • Prepared and served the food according to each order and called out the orders for the customers maintaining a quick work flow and also helped with opening shift duties and cleaning during and after the shifts

Waitress

Hototogisu - Restaurant
04.2019 - 04.2020
  • Provided waitressing services at a busy restaurant including explaining meals and specials and suggesting any alternatives when needed
  • Helped in the kitchen and at the bar when needed with tasks such as prepping and serving food and making and serving drinks as well as helping with the keg barrels. Also helped with the opening shift set up and the closing shift cleaning and packing up

Waitress

Omura - Traditional Japanese Restaurant
12.2018 - 12.2019
  • Welcomed and greeted customers in a very busy restaurant and provided excellent customer care service to them including finding alternative options for any food allergies or intolerances
  • Made a variety of alcoholic and non-alcoholic beverages according to the customer's requests and suggesting new combinations when appropriate

Stall Worker

CRIOLLO
05.2019 - 05.2019
  • Engaged customers with product explanations, took orders, and handled transactions during a four-day special food event.
  • Maintained a cheerful demeanour while working quickly and accurately, even during long queues, and followed instructions from supervisors effectively.
  • Managed multiple tasks simultaneously to enhance efficiency in operations.

Waitress

Notre Dame Morioka - Wedding Venue
04.2018 - 03.2019
  • I worked at a wedding venue providing customer services to wedding attendees and ensuring to offer high quality services at all times including support with seating assistance
  • Worked collaboratively as part of a team to provide excellent customer service to all wedding guests including welcoming them onboard and explaining to customers the drink menu and helping with any special needs customers may have

Education

English Language Course -

Inforum Language Education
Gold Coast, Australia
06.2024

Bachelor's Degree in Animal Science -

National Public Iwate University
Iwate Prefecture, Japan
03.2022

Skills

  • Experience providing excellent customer service
  • Restaurant experience
  • Knowledge about food safety and food services
  • Multiple experiences with food handling
  • Effective and safe food preparation experiences
  • Banquet experience
  • Expertise on bartending, waitressing, catering
  • Works well as part of a team
  • Punctual and reliable

Certification

  • RSA, 02/01/24, Present
  • Barista, 02/01/24, Present

LANGUAGES

  • Japanese: native
  • English : intermediate

REFERENCES

  • Nicole Berstein | Student Support Officer | Gold Coast Student Hub

0478 034 551 | Nicoleb@mcaus.org.au

  • Yuko Furukawa | Marketing Manager | Inforum Education Australia

0756 058 616 | Yuko.furukawa@inforum.com.au

Timeline

Waitress

The Westin Sendai-Hotel
09.2023 - 01.2024

Gym Receptionist

Style Fit - Gym
04.2021 - 03.2022

Waitress

Iwate University School Cafeteria
01.2020 - 10.2021

Stall Worker

CRIOLLO
05.2019 - 05.2019

Waitress

Hototogisu - Restaurant
04.2019 - 04.2020

Waitress

Omura - Traditional Japanese Restaurant
12.2018 - 12.2019

Waitress

Notre Dame Morioka - Wedding Venue
04.2018 - 03.2019

English Language Course -

Inforum Language Education

Bachelor's Degree in Animal Science -

National Public Iwate University

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Ayumi Obara