Ayush Dabasia
Madeley
Summary
Dedicated Bachelor of Information Technology student specializing in Cybersecurity. Eager to secure an entry-level IT position to complement academic studies with practical experience. Passionate about cybersecurity and staying abreast of technological advancements. Equipped with a solid understanding of IT security principles and adept at problem-solving. Demonstrated leadership and teamwork abilities from managing events and retail operations. Diverse background in volunteering across various organizations. Highly adaptable, detail-oriented, and committed to delivering high-quality results in dynamic settings. Excited to leverage technical expertise and workplace acumen to lay a strong foundation for a successful career in IT and Cybersecurity.
Overview
2026
2026
years of professional experience
Work History
Technical Support Officer
TSA Group / Services Australia
- Worked alongside with the Australian government to provide support on a project to project contract basis
- Assisted The Australian Electoral Commission in the execution of the The 2025 Australian federal election.
- Implemented security measures to safeguard sensitive information and protect against cyber threats.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Collaborated with cross-functional teams to implement system updates and improve efficiency.
- Served as a liaison between IT departments and end-users, translating complex technical concepts into easily understandable terms.
Team Manager
GFP Events
01.2017 - Current
- Assisted at over 2,000 University Graduation Ceremonies.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
Tech-Zone Team Coordinator
The Good Guys
08.2020 - 11.2024
- Ranked 2nd in KPI's in all stores across WA (2024)
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Education
Bachelor of Information Technology - Cyber Security
Edith Cowan University - Joondalup
Perth, WA02-2026
Year 12 ATAR -
Ashdale Secondary College
Perth, WA12.2019
Skills
- Advanced IT proficiency
- Proficient in Python programming
- Team Management & Communication skills
- Efficient and timely work manner
- Cybersecurity expertise
- Remote support
- Strong Sales & Customer Service skills
Timeline
Tech-Zone Team Coordinator
The Good Guys
08.2020 - 11.2024
Team Manager
GFP Events
01.2017 - Current
Technical Support Officer
TSA Group / Services Australia
Bachelor of Information Technology - Cyber Security
Edith Cowan University - Joondalup
Year 12 ATAR -
Ashdale Secondary College
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