Aziza Sawiz
Melbourne,Victoria
Summary
I am a motivated individual with experience in MCV's Family Violence Branch. My experience working with AFM's and respondents in the Magistrates' Court has provided me with procedural knowledge of the Court's processes and developed my understanding of not only their individual needs, but the broader nature of Family Violence. By actively participating in the improvement of the Court's response to Family Violence, I am able to make a meaningful difference in the lives of those impacted. Furthermore, I have experience as a Client Services Officer at Workplace Injury commission. In this role I provided first-line customer service and utilised my knowledge of the Accident Compensation Act and Workplace Injury Rehabilitation Compensation Act 2013 to resolve queries empathetically and efficiently. I handled reception duties, switchboard operation, mail handling, and developed client relationships by responding promptly to communications. I am a hardworking individual and very enthusiastic about professionally developing.
Overview
6
6
years of professional experience
Work History
Client Services Officer
Workplace Injury Commission
Melbourne , VIC
11.2023 - Current
- Provided first-line customer service, leveraging extensive knowledge of the Accident Compensation Act and Workplace Injury Rehabilitation Compensation Act 2013 to resolve queries empathetically and efficiently.
- Executed rotational duties, including reception coverage, switchboard operation, and mail handling
- Assisted in developing client relationships by responding promptly to emails, phone calls, and other forms of communication.
- Processed and lodged application for conciliation
- Ensured all necessary documentation was completed accurately prior to the commencement of lodgement
- Maintained accurate records of customer interactions using ECAMS
- I gained knowledge of the legislation in order to accurately code different types of disputes on ECAMS
- Established and maintained positive relationships with stakeholders, clients and colleagues
- Prioritised and organised tasks to efficiently accomplish team goals
Client Services Officer
Courts Services Victoria
Melbourne, Vic
11.2021 - Current
- Liaise with legal services (duty or external), police prosecution and the court registry to provide support for victim survivors and children for their Family Violence court matter
- Ensured client confidentiality by effectively managing access to sensitive client documents, maintaining information sharing, privacy and consent
- Answered customer and respondent queries, providing timely, accurate and appropriate information to resolve complaints
- Handled agitated clients (applicants and respondents) appropriately over calls, fostering positive relationships with stakeholders
- Developed and implemented a system that allowed for reduction of court backlog by efficiently tracking cases
- Assisted in developing new processes to assist with family violence risk assessments and escalations in line with the Multi Agency Risk Assessment and Management (MARAM) framework
- Monitored data to improve court procedures and ensure initiatives met service standards and objectives
- Established and maintained positive relationships with stakeholders, partners and external agencies
- Trained new interns
- Enhanced customer service by providing general advice regarding court processes
- Shadowed remote hearing practitioners
Crew Member
Carl's Jr
Melbourne, VIC
01.2020 - 12.2023
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Waitress
Hunters and Disciples
Melbourne, VIC
07.2020 - 01.2023
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
Allied Health Assistant
Paediatric Physiotherapy Centre
Melbourne, VIC
11.2018 - 12.2020
- Collaborated with allied health professionals to ensure quality patient care.
- Provided administrative support to the medical team, including scheduling appointments and maintaining records.
- Ensured all equipment was properly cleaned and sterilized before use.
- Documented patient information accurately in the electronic health record system.
- Communicated with patients' family members and friends to answer questions and explain care tasks.
- Conducted home exercise programs with clients
- Greeted patients, answered questions and scheduled appointments.
Education
Bachelor Of Psychological Sciences -
Swinburne University Of Technology
08.2023
High School Diploma -
Mount Alexander College
11.2019
Certificate III - Allied Health Assistant
Serve It Up
Melbourne11.2018
References
Manager, Tamala Mkandawire, Ph: 0466604670, Email: tamala.mkandawire@wic.vic.gov.au
Previous Manager, Bec Kotliarj, Ph: 0423524208, Email: Bec_Kotliarj@gbtpa.com.au
Languages
Farsi
Professional
Uzbek
Professional
Timeline
Client Services Officer
Workplace Injury Commission
11.2023 - Current
Client Services Officer
Courts Services Victoria
11.2021 - Current
Waitress
Hunters and Disciples
07.2020 - 01.2023
Crew Member
Carl's Jr
01.2020 - 12.2023
Allied Health Assistant
Paediatric Physiotherapy Centre
11.2018 - 12.2020
Bachelor Of Psychological Sciences -
Swinburne University Of Technology
High School Diploma -
Mount Alexander College
Certificate III - Allied Health Assistant
Serve It Up
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