Tamsyn Matthews
Bendalong
Summary
I am an outgoing and enthusiastic individual, with a great deal of valuable knowledge in the hospitality and retail industry.
I have been living in Whistler BC For the last 16 months, working at an extremely fast paced restaurant. Where I developed exceptional customer service skills as well as excelling in reservation management, ensuring high-quality customer experiences.
I am currently looking for a position where I can utilise my skills and experience.
Overview
4
4
years of professional experience
Work History
Head Hostess
21 Steps Kitchen + Bar
07.2023 - 09.2024
- Trained and mentored new staff members to ensure consistent service quality.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress/Bartender
Pocket Pizza
05.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Beauty Therapist
Urban Spa
01.2021 - 07.2022
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls and entering appointments.
Education
Australian Academy of Beauty Dermal And Laser
Bella Vista, NSW06.2022
High School Diploma -
Ulladulla Highschool
Ulladulla, NSW01.2020
Skills
- Guest service
- Safe Food Handling
- Reservation Management
- Strong multitasking
- Honest and Dependable
- Service prioritization
- Teamwork and Collaboration
- Attention to Detail
Timeline
Head Hostess
21 Steps Kitchen + Bar
07.2023 - 09.2024
Waitress/Bartender
Pocket Pizza
05.2022 - 05.2023
Beauty Therapist
Urban Spa
01.2021 - 07.2022
Australian Academy of Beauty Dermal And Laser
High School Diploma -
Ulladulla Highschool
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