Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Holly Chapman

Werrington,NSW

Summary

Eager and dedicated professional with a versatile skill set seeking opportunities in Office Administration/Clerical, Retail, Warehousing, and Gardening/Landscaping. Demonstrated commitment to providing exceptional customer service with 2 years of experience in retail/hospitality and 1.5 years in warehouse operations. Enthusiastic about acquiring new knowledge and skills to excel in diverse work environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Process Worker

Chandler Macleod Group
02.2025 - Current
  • Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
  • Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
  • Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
  • Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
  • Removed products from line that did not meet quality standards.

Personal Shopper/Pick Packer

MYER, Pty Ltd
10.2022 - 01.2023
  • Packed up to 30 items in 30 minutes, as expected of company
  • Found 95% of product on shop floor
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Achieved excellent customer satisfaction, thus increasing sales at the store.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Contributed to team objectives in fast-paced environment.

Personal Shopper

WOOLWORTHS
04.2021 - 10.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Contributed to team objectives in fast-paced environment.
  • Presented professional image consistent with company's brand values.
  • Successfully worked in teams of up to 15 people per night, as well as independently while picking.
  • Successfully operated bale machine and pallet.
  • Successfully increased my picking speed up per hour from 100 items per hour to 180.

Waitress/Bartender/Server

PENRITH PANTHERS LEAGUES CLUB
10.2021 - 12.2021
  • Gave excellent customer service
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Made alcoholic drinks under high pressure.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Made up to 50 water jugs per night for table stations.

Kitchen Hand and Cook

The Chicken Run
03.2021 - 04.2021
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Served customers every 5 minutes at times
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Transported food items from storage areas to kitchen for prepping.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

Certificate III - Business Admin

NCVE
Mount Druitt
10.2023

Certificate II - Horticulture

TAFE Digital
Online
09.2020

High School - undefined

McCarthy Catholic College
Emu Plains
12.2011

Skills

  • Exceptional interpersonal skills
  • Focused and diligent
  • Learn fast and willingness to learn
  • Very Good 80 WPM typing speed
  • Good Multitasking Abilities
  • Detail-oriented
  • Customer service-focused
  • Physically capable

Certification

  • RSA, 2021-11-01
  • Drivers License, L, 2014-10-01

<Enter your own>

  • Availability: Part-time or Full-time, (but can also do casual)
  • Driving License: L

Timeline

Food Process Worker

Chandler Macleod Group
02.2025 - Current

Personal Shopper/Pick Packer

MYER, Pty Ltd
10.2022 - 01.2023

Waitress/Bartender/Server

PENRITH PANTHERS LEAGUES CLUB
10.2021 - 12.2021

Personal Shopper

WOOLWORTHS
04.2021 - 10.2022

Kitchen Hand and Cook

The Chicken Run
03.2021 - 04.2021

High School - undefined

McCarthy Catholic College

Certificate III - Business Admin

NCVE

Certificate II - Horticulture

TAFE Digital

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Holly Chapman