Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
References
Timeline
Generic

BABITA SAPKOTA

Sydney,Australia

Summary

I am a dedicated person and is very interested in applying excellent communication and interpersonal skills. I have experienced in data entry, advanced knowledge in computer and can quickly memorize product details and build customer relationships. I am a highly motivated person with desire to take on new challenges, also I have strong worth ethic, adaptability and exceptional interpersonal skills, adept at working effectively and unsupervised and quickly mastering new skills. I believe in a teamwork with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Also, I am a graduate with excellent research, technical and problem-solving skills and detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Officer

Click Consult Firm
  • Providing technical and troubleshooting assistance to clients
  • Managing IT ticketing system, support, log and resolving any hardware and software issues
  • Organizing the dispatch, management, and receipt of broken/damaged hardware with external repairers
  • Following up on IT requests to ensure the fulfillment of IT requests, upgrades, etc
  • Tuning, configuring, and adjusting hardware as required
  • Managing the Software Management System, loading and installing the required software
  • Responsible for general administration duties as required, including reception relief.

Roster Admin Officer

Presbyterian Aged Care
09.2021 - Current
  • Accurately entering employee information into the computerized roster system
  • Processing payroll, calculating wages and preparing paychecks accordingly
  • Creating, modifying and deleting employee profiles in the database
  • Maintaining accurate and up-to-date records of staff attendance and absences
  • Assisting with the recruitment process by scheduling interviews and tests for potential candidates
  • Generating reports on staff performance, turnover rates, absenteeism
  • Monitoring overtime hours worked by employees and ensuring that they are compensated correctly
  • Developing strategies to improve employee retention rates, productivity
  • Verifying details of employment contracts before signing them off on behalf of the company
  • Responding promptly to inquiries from staff members regarding their benefits packages or other entitlements
  • Maintained positive working relationship with fellow staff and management
  • Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations
  • Collected, evaluated and stored documents securely in permanent records
  • Provided hands-on training and coaching for junior staff on office policies and regulations.

IT Technical Support Intern

ECA internship program
06.2021 - 08.2021
  • Assisting customers with technical support inquiries, troubleshooting hardware and software issues, developing customer service skills to effectively communicate with clients over the phone and through email
  • Aiding in setting up new computers, printers, and other IT-related equipment
  • Performing daily system checks to ensure optimal performance of all computer systems, maintaining accurate records of all customer interactions using ticketing system software
  • Maintaining documentation related to IT procedures and processes
  • Collaborating with other departments within the organization to resolve complex technical issues
  • Participating in training sessions designed to improve knowledge base related to IT operations
  • Supporting IT teams in maintaining company hardware and software systems
  • Liaising with technical team to diagnose and resolve customer inquiries.

Manager

Ashfield North News Agency
03.2019 - 03.2020
  • Managing the agency's daily operations
  • Overseeing inventory control, sales, vendor relationships, and pricing policies
  • Managing employees and responding to client questions
  • Taking prompt action to resolve any problems
  • Involved in marketing campaigns, setting up displays, and improving the layout of the store
  • Keeping a profitable and orderly news agency shop while adhering to client preferences and industry trends.

Education

Advanced Diploma in Electronics and Communication Engineering -

AIBT
Blacktown, NSW

Bachelor of Business Information Systems - Information Technology -

Asia Pacific International College
Parramatta, NSW

Skills

  • Experience with User administration, Access restrictions, Email management, Microsoft Server Products and solid Understanding of Microsoft 365 capabilities
  • Experience with a ticketing system
  • General IT awareness and ability to recognize problems and solutions
  • Excellent troubleshooting skills
  • Proven Azure administration experience
  • Provide administration of AP21, Active Directory, Microsoft365 for actions such as user id creation, deletion, password resets, permissions changes for file systems
  • Proficiency in Microsoft operating systems including windows xp, 7 and 8; mac os x; outlook and office; and experience with Microsoft windows server as well as file-based data manipulation (csv, excel);
  • Investigation Leadership
  • Evidence Storage
  • Work Coordination
  • Emergency Response Coordination
  • Good communication skills

Websites

Accomplishments

  • Recognized as Employee of the year in 2023 for outstanding performance and team contributions.
  • Negotiated with vendors, saving company lot of money annually.
  • Promoted to Officer from junior role due to good works and my outstanding skills.

Certification

  • 2020, Certified Advanced Diploma in Electronics and Communication Engineering
  • 2022, IT degree
  • Association for Project Management (APM)

References

Available upon request

Timeline

Roster Admin Officer

Presbyterian Aged Care
09.2021 - Current

IT Technical Support Intern

ECA internship program
06.2021 - 08.2021

Manager

Ashfield North News Agency
03.2019 - 03.2020

IT Support Officer

Click Consult Firm

Advanced Diploma in Electronics and Communication Engineering -

AIBT

Bachelor of Business Information Systems - Information Technology -

Asia Pacific International College

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