Badrajee Kanchuka Maitipe
Burwood,Australia
Summary
Result-driven department manager with strong background in retail management. Possess leadership skills and experience in overseeing daily operations, staff training, and process improvements. Known for being proactive, fostering teamwork, and improving customer service standards. Demonstrated ability to make impactful contributions to organizational growth and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Department Manager/Active Department Manager
Woolworths Supermarkets
Carlton
06.2021 - Current
- Working with the top management to implement time saving and effective work methods by understanding the demand for products at any given time
- Demonstrated experience in leading teams, ideally within customer-facing roles, ensuring effective collaboration and exceptional service delivery
- Assisting in creating rosters with the new RT3 system
- Creating promotional week-end products by inspecting previous sales
- Providing exceptional customer service and working cooperatively in a team environment
- Supervising the team to work efficiently while focusing on the time management
- Proven ability to work autonomously while effectively managing and ensuring compliance with WOOLWORTH's policies and procedures
Food and Beverage Attendant (Supervisor)
Melbourne Cricket Ground
Melbourne
02.2021 - 12.2021
- Handle food and beverage products and provide exceptional customer service
- As a supervisor, professionally implemented new methods to streamline and improve customer service for enhanced efficiency
- Adhere to accepted safe work practices
Customer/Food Service Team Member
KFC
Melbourne
05.2019 - 06.2021
- Assist customers with ordering and suggesting items
- Manage cooking times, maintaining food and safety standards and handing off products to customers
IT Trainee
Vextop Holdings (PVT) Ltd
Colombo, Sri Lanka
10.2018 - 02.2019
- Completed data entry procedures, ensuring that data was accurate and systems were up to date
- Reported on technical issues experienced and provided initial evaluations and ideas
- Communicated with the manager to discuss organisational fluctuations
- Collaborated with other IT staff to validate technical solutions for cases and completed basic troubleshooting
Education
Advance Diploma - Early Childhood Education
Victoria University
Melbourne01.2025
Bachelor of Business Information Systems -
Swinburne University of Technology
Hawthorn12.2021
Diploma of Business (Unilink) -
Swinburne University of Technology
Hawthorn12.2018
Skills
- Interpersonal communication
- Teamwork and collaboration
- Customer service
- Performance metrics
- Team building leadership
- Multitasking capacity
- Cash flow management
- Team management
- Database management
- Staff management
- Performance coaching
- Sales expertise
- Adaptable to market fluctuations
Certification
- Victorian Driver's License
Timeline
Assistant Department Manager/Active Department Manager
Woolworths Supermarkets
06.2021 - Current
Food and Beverage Attendant (Supervisor)
Melbourne Cricket Ground
02.2021 - 12.2021
Customer/Food Service Team Member
KFC
05.2019 - 06.2021
IT Trainee
Vextop Holdings (PVT) Ltd
10.2018 - 02.2019
Advance Diploma - Early Childhood Education
Victoria University
Bachelor of Business Information Systems -
Swinburne University of Technology
Diploma of Business (Unilink) -
Swinburne University of Technology