Bailee Ward
Spring Mountain,QLD
Summary
Diligent, Organised, and Reliable are words often used to describe myself. I have been in the customer service industry since I was 15 and haven’t been unemployed since. I am eager to learn the skills and training required to become the employee you need.
Overview
3
3
years of professional experience
Work History
Hospitality Team Leader
Brisbane Lions
11.2023 - Current
- Assisted in planning special events and private parties, coordinating logistics to provide memorable experiences for guests.
- Streamlined front of house operations for improved efficiency and productivity.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Handled cash transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
HOSPITALITY SUPERVISOR
O'Brien Group Australia
05.2022 - Current
- Handled customer inquiries promptly and efficiently while maintaining an excellent level of service
- Maintained accurate records of customer service feedback and complaints
- Provided training and guidance to new employees in the hospitality industry
- Demonstrated ability to lead and motivate a team of hospitality professionals.
DATA ENTRY/ADMINISTRATION - WORK EXPERIENCE
Happy Gas and Plumbing
12.2022 - 01.2023
- Processed approx. 32 Job Orders/hr.
- Answered approx. 6 calls/hr assisting clients with issues, information, and feedback.
- Used programs such as Microsoft Excel, Microsoft Word, Microsoft OneNote, ServiceM8, and Xero.
- Absorbed data entry knowledge by observing techniques of experienced book keeper.
RETAIL ASSISTANT
Spotlight
08.2021 - 06.2022
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Proficient in using POS systems to process transactions accurately.
Education
Master Of Sustainable Infrastructure - Civil
Queensland University of Technology
Brisbane, QLDBachelor Of Engineering (honours) - Civil
Queensland University of Technology
Brisbane, QLDHIGH SCHOOL DIPLOMA -
Springfield Central State High School
Springfield Central, QLD11.2023
Skills
- Ability To Multitask
- Goal-Oriented
- Flexible Schedule
- Dependable and Reliable
- Reliable Transportation
- Hospitality Management
- Staff Motivation and Discipline
- Food and Beverage Service
Timeline
Hospitality Team Leader
Brisbane Lions
11.2023 - Current
DATA ENTRY/ADMINISTRATION - WORK EXPERIENCE
Happy Gas and Plumbing
12.2022 - 01.2023
HOSPITALITY SUPERVISOR
O'Brien Group Australia
05.2022 - Current
RETAIL ASSISTANT
Spotlight
08.2021 - 06.2022
Master Of Sustainable Infrastructure - Civil
Queensland University of Technology
Bachelor Of Engineering (honours) - Civil
Queensland University of Technology
HIGH SCHOOL DIPLOMA -
Springfield Central State High School
Similar Profiles
MIKAELA EDWARDS-HOPPERMIKAELA EDWARDS-HOPPER
FOH Receptionist at Brisbane LionsFOH Receptionist at Brisbane Lions
Claudia WrightClaudia Wright
Athlete at Brisbane Lions Football ClubAthlete at Brisbane Lions Football Club
Jonas KisselJonas Kissel
Membership Sales Representative at Brisbane Lions Football ClubMembership Sales Representative at Brisbane Lions Football Club