Bailey Bartlett
Munno Para West,SA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Senior Veterinary Nurse
Gawler Animal Hosital
07.2016 - Current
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Increased client satisfaction by delivering compassionate and attentive care to both patients and pet owners during consultations.
- Mentored junior veterinary nurses, fostering professional growth through guidance and support.
- Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
- Improved clinic efficiency by streamlining inventory management and ordering procedures.
- Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
- Collaborated with veterinarians to create individualized treatment plans tailored to each patient''s needs and condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Coordinated seamless communication between front office staff, veterinary technicians, veterinarians, and clients for optimal patient outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
Veterinary Nurse/Head Veterinary Nurse
Pet Universe Veterinary Centre
10.2004 - 05.2016
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Maintained detailed records of animal health care and diagnostic treatments.
- Promoted a positive work environment by fostering strong relationships with colleagues and consistently demonstrating enthusiasm for providing quality care to patients.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
Retail Assisitant
Myer
11.2002 - 09.2004
- Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
- Managed efficient cash register operations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Foodland Munno Para
02.1998 - 03.2003
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Education
Certificate I - Mental Health
CareerHouse
Certificate IV - Veterinary Nursing
Torrens Valley TAFE
Blacks Rd, Gilles Plains03.2008
Skills
- Calm Under Pressure
- Positive Customer Engagement
- Reliable and Responsible
- Patience and Empathy
- Veterinary nursing
- Billing and Invoicing
- Surgery and Procedure Preparation
- Animal Health
- Proactive Problem Solving
- Customer Service
Timeline
Senior Veterinary Nurse
Gawler Animal Hosital
07.2016 - Current
Veterinary Nurse/Head Veterinary Nurse
Pet Universe Veterinary Centre
10.2004 - 05.2016
Retail Assisitant
Myer
11.2002 - 09.2004
Retail Assistant
Foodland Munno Para
02.1998 - 03.2003
Certificate I - Mental Health
CareerHouse
Certificate IV - Veterinary Nursing
Torrens Valley TAFE
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