Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Hentschel

Brisbane,Qld

Summary

Accomplished Senior Veterinary Nurse with a proven track record at Greenbank Vet Hospital, adept at enhancing patient care and mentoring junior staff. Demonstrates exceptional communication skills and critical thinking, alongside expertise in surgical assistance and preventive healthcare education. Renowned for adaptability and efficient stress management, significantly improving clinic operations and client satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Veterinary Nurse

Greenbank Vet Hospital
02.2024 - Current
  • Enhanced patient care by implementing efficient treatment protocols and monitoring systems.
  • Managed appointment scheduling efficiently to minimize wait times while accommodating urgent cases when necessary.
  • Mentored junior veterinary nurses, fostering professional growth through guidance and support.
  • Handled complex medical cases effectively, applying advanced nursing skills and critical thinking abilities.
  • Improved clinic efficiency by streamlining inventory management and ordering procedures.

Senior Veterinary Nurse

Hoof N Paws Vets
03.2022 - 02.2024
  • Educated clients on preventive healthcare measures, such as vaccinations, parasite control, nutrition, and dental care.
  • Assisted in the successful completion of various surgical procedures, ensuring a sterile environment and proper instrument preparation.
  • Established strong relationships with clients through excellent communication skills, earning trust and loyalty over time.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.

Veterinary Nurse

OurVet
06.2021 - 03.2022
  • Performed fecal examinations, urinalysis and bloodwork.
  • Performed dental cleanings using ultrasonic scaler.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Obtained patient history from owners and performed physical examinations.

Veterinary Nurse

Greencross Vets
01.2021 - 06.2021
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Facilitated seamless transitions between appointments by efficiently prepping examination rooms for each new patient visit..
  • Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
  • Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice''s clientele base.
  • Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.

Customer Service Supervisor

Coles
01.2020 - 06.2021
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Maintained hygiene with food preparation and served high quality products to customers.

Customer Service Representative

Hungry Jacks Beadedert
11.2015 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Queensland Certificate Of Education -

Emmaus College
Jimboomba, QLD

Certificate IV In Veterinary Nursing -

TAFE
Loganlea
2021

Certifcate III In Animal Studies -

TAFE
Loganlea, QLD
2020

Certificate IV In Justice Studies -

TAFE
Southbrook, QLD
2017

Skills

    Enthusiastic, Friendly & Well Mannered

    Punctual and Efficient

    Adaptable

    Able to deal with stress

Timeline

Senior Veterinary Nurse

Greenbank Vet Hospital
02.2024 - Current

Senior Veterinary Nurse

Hoof N Paws Vets
03.2022 - 02.2024

Veterinary Nurse

OurVet
06.2021 - 03.2022

Veterinary Nurse

Greencross Vets
01.2021 - 06.2021

Customer Service Supervisor

Coles
01.2020 - 06.2021

Customer Service Representative

Hungry Jacks Beadedert
11.2015 - 12.2020

Queensland Certificate Of Education -

Emmaus College

Certificate IV In Veterinary Nursing -

TAFE

Certifcate III In Animal Studies -

TAFE

Certificate IV In Justice Studies -

TAFE

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Georgia Hentschel