Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Edwards

Mundingburra,QLD

Summary

Dynamic Fast Food Manager with extensive experience at Pizza Hut The Lakes, excelling in operations management and staff training. Proven track record in complaint resolution, enhancing customer loyalty. Skilled in cash handling and inventory management, ensuring optimal stock levels while minimizing waste. Committed to maintaining health and safety standards in a fast-paced environment. Able to work well under stressful conditions and individually.

Overview

6
6
years of professional experience

Work History

Fast Food Manager - Store Assistant Manager

Pizza Hut The Lakes - Kathryn Authurs
09.2024 - Current
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Fast Food Crew Trainer - Store Supervisor

Pizza Hut The Lakes - Kathryn Authurs
02.2022 - 09.2024
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
  • Demonstrated great team working abilities through the training and coaching of staff, both in a lower and higher position in the restaurant.

Sports Referee

Townsville Basketball
03.2020 - 01.2024
  • Promoted good sportsmanship among players.
  • Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Kept track of time and scores during games

Fast Food Worker

Pizza Hut The Lakes - Kathryn Authurs
06.2021 - 02.2022
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

Year 12 - ATAR Pathway - Maths, Science And Literature

Southern Cross Catholic College
Townsville, QLD
11-2025

Certificate II - Active Volunteering

Southern Cross Catholic College
Townsville, QLD
10-2023

Certificate III - Aviation

Southern Cross Catholic College
Townsville, QLD
09-2025

Certificate - Reasonable Sale of Alcohol (RSA)

Clear To Work
Brisbane, QLD
09-2024

Certificate - Food Safety Certificate

Pizza Hut The Lakes
Townsville, QLD
09-2022

Skills

  • Health and safety regulations
  • Operations management
  • Complaint resolution
  • Employee scheduling
  • Supply chain management
  • Staff training and development
  • Stock counting, handling and management
  • Recruitment and hiring
  • Shift management
  • Point of sale (POS) system operation
  • Cash handling and management

Timeline

Fast Food Manager - Store Assistant Manager

Pizza Hut The Lakes - Kathryn Authurs
09.2024 - Current

Fast Food Crew Trainer - Store Supervisor

Pizza Hut The Lakes - Kathryn Authurs
02.2022 - 09.2024

Fast Food Worker

Pizza Hut The Lakes - Kathryn Authurs
06.2021 - 02.2022

Sports Referee

Townsville Basketball
03.2020 - 01.2024

Year 12 - ATAR Pathway - Maths, Science And Literature

Southern Cross Catholic College

Certificate II - Active Volunteering

Southern Cross Catholic College

Certificate III - Aviation

Southern Cross Catholic College

Certificate - Reasonable Sale of Alcohol (RSA)

Clear To Work

Certificate - Food Safety Certificate

Pizza Hut The Lakes

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Bailey Edwards