Bailey Edwards
Mundingburra,QLD
Summary
Dynamic Fast Food Manager with extensive experience at Pizza Hut The Lakes, excelling in operations management and staff training. Proven track record in complaint resolution, enhancing customer loyalty. Skilled in cash handling and inventory management, ensuring optimal stock levels while minimizing waste. Committed to maintaining health and safety standards in a fast-paced environment. Able to work well under stressful conditions and individually.
Overview
6
6
years of professional experience
Work History
Fast Food Manager - Store Assistant Manager
Pizza Hut The Lakes - Kathryn Authurs
Townsville, QLD
09.2024 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Fast Food Crew Trainer - Store Supervisor
Pizza Hut The Lakes - Kathryn Authurs
Townsville, QLD
02.2022 - 09.2024
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Served as an essential liaison between management staff and crew members, relaying crucial updates regarding scheduling changes or policy adjustments proactively.
- Demonstrated great team working abilities through the training and coaching of staff, both in a lower and higher position in the restaurant.
Sports Referee
Townsville Basketball
Townsville, QLD
03.2020 - 01.2024
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
Fast Food Worker
Pizza Hut The Lakes - Kathryn Authurs
Townsville, QLD
06.2021 - 02.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
Year 12 - ATAR Pathway - Maths, Science And Literature
Southern Cross Catholic College
Townsville, QLD11-2025
Certificate II - Active Volunteering
Southern Cross Catholic College
Townsville, QLD10-2023
Certificate III - Aviation
Southern Cross Catholic College
Townsville, QLD09-2025
Certificate - Reasonable Sale of Alcohol (RSA)
Clear To Work
Brisbane, QLD09-2024
Certificate - Food Safety Certificate
Pizza Hut The Lakes
Townsville, QLD09-2022
Skills
- Health and safety regulations
- Operations management
- Complaint resolution
- Employee scheduling
- Supply chain management
- Staff training and development
- Stock counting, handling and management
- Recruitment and hiring
- Shift management
- Point of sale (POS) system operation
- Cash handling and management
Timeline
Fast Food Manager - Store Assistant Manager
Pizza Hut The Lakes - Kathryn Authurs
09.2024 - Current
Fast Food Crew Trainer - Store Supervisor
Pizza Hut The Lakes - Kathryn Authurs
02.2022 - 09.2024
Fast Food Worker
Pizza Hut The Lakes - Kathryn Authurs
06.2021 - 02.2022
Sports Referee
Townsville Basketball
03.2020 - 01.2024
Year 12 - ATAR Pathway - Maths, Science And Literature
Southern Cross Catholic College
Certificate II - Active Volunteering
Southern Cross Catholic College
Certificate III - Aviation
Southern Cross Catholic College
Certificate - Reasonable Sale of Alcohol (RSA)
Clear To Work
Certificate - Food Safety Certificate
Pizza Hut The Lakes