Chloe Parsons
MELBOURNE,VIC
Summary
Resourceful team member with over 5 years of food service and warehouse operations experience in fast-paced environments. Skilled in managing high-pressure situations, enhancing customer service, and optimizing team performance. Knowledgeable in health and safety regulations and team management, with a track record of streamlining processes and driving revenue growth through strategic marketing and upselling.
Overview
5
5
years of professional experience
Work History
Fast Food Manager
Shift supervisor
Hoppers Crossing , VIC
02.2021 - Current
- Deliver consistent, high-quality customer service in a fast-paced environment.
- Handle cash, card, and order transactions accurately using POS systems.
- Support daily store operations, including opening and closing procedures.
- Coordinated team workflow during busy periods to enhance service efficiency.
- Resolve customer concerns professionally, ensuring positive outcomes.
- Train and support new team members in store procedures and customer service standards.- Maintain strong knowledge of menu items, promotions, and upselling techniques.
- Ensure compliance with food safety, hygiene, and workplace health standards.
- Maintain a clean, organised, and welcoming environment for customers and staff.
- Demonstrate reliability and flexibility by covering shifts and supporting team needs.
- Enforced food safety standards and health regulations throughout the establishment.
- Addressed customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Inspected restaurant premises to uphold cleanliness standards consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached team members on food safety, sanitation, customer service, menu education, and up-selling techniques to improve team performance.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
That’s So Fetch
Pick Packer
Truganina , VIC
01.2024 - 05.2025
- - Maintain high accuracy when picking and packing orders to meet strict deadlines.- Work efficiently under pressure to meet daily productivity targets.- Demonstrate strong attention to detail, reducing order errors and improving workflow.- Follow workplace safety procedures and maintain a clean working environment.- Adapt quickly to changing workloads and priorities during peak periods.
Education
Hoppers Crossing Secondary College
Hoppers Crossing , VICSkills
- Leadership & Team Support
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Cash Handling & POS Systems
- Time Management & Organisation
- Staff Support & Training Assistance
- Food Safety & Compliance
- Ability to Perform Under Pressure
- Health and safety regulations
-Pre-shift walk-through
-Staff management
-Health and safety regulations
-Complaint resolution
Timeline
That’s So Fetch
Pick Packer
01.2024 - 05.2025
Fast Food Manager
Shift supervisor
02.2021 - Current
Hoppers Crossing Secondary College