BAILEY JUBB

Everyday Banking:

• Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints
• Triage and escalate enquires for immediate action based on customer need and business requirements
• Provide a high level of empathy and emotional intelligence during interactions

Collections:

• Actively work towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner, referring complex financial needs to specialists where appropriate
• Make contact with customers, both inbound and outbound, to arrange payment of arrears or instalments
• Negotiate repayment arrangements within delegations

• Taking orders, processing payments, preparing hot and cold beverages, preparing café meals to a high standard, delivering meals and beverages, service recovery, ensuring guest satisfaction is achieved