Bailey Fengyu Yang
Maribyrnong,Australia
Summary
Detail-oriented professional with over 6 years of experience in statutory and public health sectors. Expertise in client communications, data-informed practices, and digital communication. Proven ability to manage confidential information while fostering student engagement and promoting inclusive communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Grade 2 Social Worker
Footscray Hospital Western Health
Melbourne, Australia
05.2023 - Current
- Manage high-volume communication responsibilities, including comprehensive discharge planning, accurate referral documentation, and coordination of internal and external stakeholder communications
- Respond to a wide range of emails and phone enquiries from clients and stakeholders with professionalism and discretion
- Liaised with residential care facilities, service providers, and internal medical teams to support time-sensitive processes and ensure accurate information flow
- Maintained meticulous documentation using electronic medical records (EMR) and internal systems to support compliance and performance reporting
Team Leader
Department of Territory Families Northern Territory Government
Alice Springs, Australia
05.2019 - 05.2023
- Developed and maintained clear, culturally sensitive communication channels with children, families and community stakeholders, ensuring engagement across diverse groups
- Collaborated with multidisciplinary teams to design targeted communication plans that enhanced participation and supported remote aboriginal community wellbeing initiatives
- Prepared detailed reports and documentation to support service delivery, legal processes, and stakeholder engagement, ensuring accuracy and clarity
- Monitored communication effectiveness across platforms, adapting messaging and approaches to improve reach and impact
Welfare Operations Manager
Todd Quarantine Facility, Northern Territory Government
Alice Springs, Australia
11.2021 - 05.2022
- Coordinated welfare support services with clear communication across health and operations teams to ensure timely responses to client in quarantine
- Conducted communication assessments with clients in quarantine to understand and address their individual needs
- Developed frameworks to manage service delivery and maintain confidential records with accuracy
Student Social Worker
Southwest TAFE
Warrnambool, Australia
06.2017 - 10.2017
- Supported student engagement by facilitating clear, empathetic communication between students to address academic and personal challenges
- Assisted in developing and distributing student-focused information materials to improve awareness of available support services
- Collected and analysed student feedback to inform continuous improvement of communication strategies and support initiatives
International Trading Manager
China Jiangsu International Economic and Technical Cooperation
Nanjing, China
06.2014 - 04.2016
- Represented the company at domestic and international trade fairs to expand sales networks, engage with potential buyers, and negotiate favourable agreements
- Managed daily client communications and facilitated seamless execution of international trade transactions, ensuring accuracy and efficiency in operations
Education
Master of Social Work -
Monash University
Melbourne, Australia12.2018
Bachelor of Business English -
Southeast University
Nanjing, China06.2014
Skills
- Strong Communication skills
- Client-focused content creation
- Engagement process support
- Interpersonal skills
- Confidential information handling
- Stakeholder engagement
- Cross-team collaboration
- Microsoft Office proficiency
- Video filming and editing
- Event promotion strategies
- Flexible work arrangements
Certification
- Victoria Working with Children Card
- Victoria Driving License
- Certificate of Mental Health First Aid Australia
Timeline
Grade 2 Social Worker
Footscray Hospital Western Health
05.2023 - Current
Welfare Operations Manager
Todd Quarantine Facility, Northern Territory Government
11.2021 - 05.2022
Team Leader
Department of Territory Families Northern Territory Government
05.2019 - 05.2023
Student Social Worker
Southwest TAFE
06.2017 - 10.2017
International Trading Manager
China Jiangsu International Economic and Technical Cooperation
06.2014 - 04.2016
Master of Social Work -
Monash University
Bachelor of Business English -
Southeast University
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