Baitha Warusam-Tabuai
Saibai Island ,QLD
Summary
Organized Administration Officer well-versed in purchasing, reporting and documentation requirements for the Engineering Services and community members of the Torres Strait Islands. Offers 6 years of experience in delivering customer service, applying general administration, scheduling and task delegation. Proficient in MicroSoft Office, TechOne System and ECM with demonstrated success in database, file and records management.
Overview
5
5
years of professional experience
Work History
Administration Officer - Engineering Services
Torres Strait Island Regional Council
Saibai Island , QLD
03.2018 - Current
- Produced detailed reports to track trends and keep senior management informed.
- Monitored and updated employee database and managed scheduling for team.
- Processed purchase orders, service contracts and financial reports.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Aided colleagues, managers and customers through regular communication and assistance.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Drove workflow improvements by streamlining processes.
- Improved operations through schedule management of board meetings, travel itineraries and agenda plans
- Monitored and updated employee database and managed scheduling for team
- Managed daily payment processing and drafted related financial documents
Multi Skilled Admin Officer
Torres Strait Regional Council
Saibai Island , QLD
11.2016 - 03.2018
- Delivered general administration services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving purchasing issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Tagai State College - Thursday Island Secondary
Thursday Island, QLD11.2010
Skills
- De-escalation Techniques
- Verbal and Written Communication
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Data Confidentiality
- Microsoft Exchange
- Computer Proficiency
- Team-Oriented and Cooperative
Timeline
Administration Officer - Engineering Services
Torres Strait Island Regional Council
03.2018 - Current
Multi Skilled Admin Officer
Torres Strait Regional Council
11.2016 - 03.2018
High School Diploma -
Tagai State College - Thursday Island Secondary