Bala Dheeraj Aduri
Melbourne
Summary
Dedicated and hardworking professional with a strong background in customer service and information technology. Proven ability to troubleshoot technical issues, support users effectively, and deliver exceptional customer experiences. Skilled in communicating complex information clearly and efficiently to both technical and non-technical users. Known for reliability, problem-solving abilities, and a strong work ethic in fast-paced environments.Excellent time management skills combined with a superior knowledge of the customer service industry.• Bilingual, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
Work History
Client Solutions Specialist
INSIGNIA Financial Services
08.2023 - Current
- Using multiple systems to accurately manage client information and data processing tasks and core operations
- Responding to proactively to client inquiries and issues through phone, email, and web chat channels.
- responsible for managing transfers, including in-specie transfers and recontributions, while providing high-quality administrative support and client/adviser engagement across phone, web chat, and email.
- Collaborate and share knowledge with team members to ensure smooth service delivery and customer satisfaction.
- Maintaining reliability, honesty, punctuality, and flexibility while adhering to schedules and supporting overflow work.
- Communicating effectively with stakeholders and raise concerns regarding compliance or risk management.
- Able to work on complex jobs on my daily activities.
- Using of Micro Excel and spread sheets for data accuracy of client's and advisers.
Customer service Agent Online Delivery Truck Driver
Woolworths
01.2022 - Current
- Online Customer Service
- Online Deliveries
- Maintain Good Customer Services
Console Operator
United
05.2021 - 11.2021
- Customer Service
- Operate console and register
- Collect payments – cash, card
- Always maintain good customer service
- Maintain Inventory and Stock Control
- Read meters on pumps
- Dip storage tanks
- Balance shift totals and cash in till
- Always ensure shelves and fridges stocked
- Liaise with delivery agents for fuel and shop orders
- Trailer hire and bookings
- Cleaning
- Clean petrol pumps and surroundings driveway
- Clean shop and toilet facilities
Sales assistant
Bentstreet store
03.2019 - 01.2020
- Count money and make bank deposits.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Customer service
- Cleaning
- Supervise junior staff members
Sales Assistant
Ottimo Ristorante
01.2019 - 01.2019
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Count money and make bank deposits.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Cleaning
Education
Masters - Information technology and systems
University of Tasmania
01.2021
Intern in IT Support Technical
Wall Street
12-2021
Skills
- Time Management
- Computer Skills
- Fast Learner
- Communication Skills
- Ability to Work in a Team
- Effective Time Management
- Customer Service
- Critical thinking and problem solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of in the development of Platform custody
Languages
English
Full Professional
Hindi
Full Professional
Internships
- Intern in IT Support Tech, Wall Street Collage, Hobart
- December 2021 — March 2022
Timeline
Client Solutions Specialist
INSIGNIA Financial Services
08.2023 - Current
Customer service Agent Online Delivery Truck Driver
Woolworths
01.2022 - Current
Console Operator
United
05.2021 - 11.2021
Sales assistant
Bentstreet store
03.2019 - 01.2020
Sales Assistant
Ottimo Ristorante
01.2019 - 01.2019
Masters - Information technology and systems
University of Tasmania
Intern in IT Support Technical
Wall Street
Similar Profiles
Allison RyanAllison Ryan
Manager Engineer - Wrap Production Support & RADA at INSIGNIA Financial ServicesManager Engineer - Wrap Production Support & RADA at INSIGNIA Financial Services
Analise BartoloAnalise Bartolo
Senior Payment Officer at Valletta Credit Financial Corporation ( Insignia Group of Companies )Senior Payment Officer at Valletta Credit Financial Corporation ( Insignia Group of Companies )
Zoe ApperleyZoe Apperley
Customer Service Specialist at Insignia FinancialCustomer Service Specialist at Insignia Financial
Leroy TeaoLeroy Teao
Concrete Laborer/Finisher at XC ConstructionConcrete Laborer/Finisher at XC Construction
Cooper ChiarelliCooper Chiarelli
Concrete Finisher at MilleenConcrete Finisher at Milleen