BALSAM KORI
Summary
As a caring and empathetic professional, I am passionate about contributing to excellent patient care and positive health outcomes in a supportive and caring environment. I am proactive, reliable, and hard working with the ability to promote a positive and enthusiastic working environment with exemplary skills in effective communication, organisation, and teamwork. With experience working well under pressure in diverse roles, I possess strong clinical skills and a caring and patient nature.
Overview
19
19
years of professional experience
Work History
Pathology Collector
Clinical Laboratories
07.2023 - Current
- Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
- Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
- Enhanced patient comfort by efficiently managing the specimen collection process.
- Exceeded patient satisfaction goals by consistently providing exceptional service during often stressful medical procedures.
- Reduced wait times for patients by streamlining appointment scheduling and optimizing workflow processes.
Personal Care Assistant
Aurrum Aged Care
11.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
PATHOLOGY COLLECTOR
Douglas & Mann Pty Ltd / Histopath
11.2020 - 09.2022
- Attended to the care, storage, and processing of pathology specimens
- Collected blood, covid tests, and other samples from patients
- Greeted patients and assisted with appointments and request details
- Advised patients on special requirements, preparation, and instructions for tests
- Delivered high quality, patient-centred care
- Oversaw paperwork and associated clerical duties, ensuring all details were accurate
- Ensured compliance and adherence to policies and procedures while delivering excellent customer service.
DRIVE THROUGH COVID TESTER
KE Select
01.2020 - 11.2020
- Tested patients for covid upon arrival at the drive-through testing clinic
- Advised patients on special requirements, preparation, and instructions for tests
- Accurately took customer details and ensured that details were correct before sending away for processing
- Contributed to the delivery of excellent customer service and high-quality care.
TEAM LEADER
D'Orsogna Limited
01.2019 - 01.2020
- Lead and managed the production and supervision of staff in a factory environment
- Developed, coached, trained, and mentored staff
- Delegated tasks and ensured that production was completed in line with business procedures and objectives
- Worked collaboratively to improve productivity
- Ensured compliance with strict food safety, legality, and quality requirements.
PACKER
Betta Foods Australia Pty Ltd
04.2012 - 01.2015
- Accurately and efficiently packed goods in a fast-paced role
- Used appropriate equipment to carry out daily tasks, ensuring safety at all times
- Supervised, trained, and mentored fellow employees as needed.
CUSTOMER SERVICE
Vinnies Retail Variety
08.2010 - 11.2010
- Delivered exemplary customer service when serving customers
- Assisted customers with product choices, providing high quality knowledge and advice
- Experienced in handling money, processing POS transactions and refunds
- Managed customer disputes, remaining calm during times of adversity
- Oversaw store visual merchandising to maintain a professional and inviting appearance
- Actively involved in receiving and processing new stock.
FACTORY HAND / PACKER
Altra Medical
01.2006 - 01.2007
- Responsible for loading and unloading raw materials and finished products
- Checked products for defects, and packed goods into boxes and onto pallets
- Carried out inventory procedures, including packing materials and placing goods into allocated storage areas as needed
- Consistently maintained the cleanliness of machinery and general working areas as per company OH&S policies and procedures
- Contributed to the delivery of excellent customer service.
Education
Certificate IV Disabilty
Institute of Health And Nursing Australia
Certificate IV Health Administration
Institute of Health And Nursing Australia
Skills
- Enthusiastic, positive, can-do attitude
- Integrity, empathy, and respect for ethical and professional standards
- Accurate record management
- Resilient with a high level of moral skills
- Thorough understanding of cultural diversity
- Fosters innovation and enhances quality
- Ability to work autonomously
- Methodical attention to detail
- Excellent problem-solving skills
- Capable of managing conflict with ease
- Resilient during times of adversity
- Confident communicator
- Ability to work collaboratively in a team
- High level computer literacy
- Access to personal vehicle
- Patient preparation
- Sample Preparation
- Teamwork and Collaboration
- Time Management
- Attention to Detail
References
- Toni Bailey, 0457 196 577, bailey.toni@gmail.com, D'Orsogna Limited
- Emma, 0402 640 999
- Sagun Adhikari, 0424855652, MLT.SAGUN7@GMAIL.COM
- Doris Av, 0417126354, doravuau@gmail.com, supervisor dorevitch pathology
- samul waldron, 0447489808, managerresvoir@aurrum.com.au, manager
Timeline
Pathology Collector
Clinical Laboratories
07.2023 - Current
Personal Care Assistant
Aurrum Aged Care
11.2022 - Current
PATHOLOGY COLLECTOR
Douglas & Mann Pty Ltd / Histopath
11.2020 - 09.2022
DRIVE THROUGH COVID TESTER
KE Select
01.2020 - 11.2020
TEAM LEADER
D'Orsogna Limited
01.2019 - 01.2020
PACKER
Betta Foods Australia Pty Ltd
04.2012 - 01.2015
CUSTOMER SERVICE
Vinnies Retail Variety
08.2010 - 11.2010
FACTORY HAND / PACKER
Altra Medical
01.2006 - 01.2007
Certificate IV Disabilty
Institute of Health And Nursing Australia
Certificate IV Health Administration
Institute of Health And Nursing Australia
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