Bao Le Minh (Mark) Nguyen
Glebe,NSW
Summary
I'm Mark, study Computer Science at UNSW.
Professional, discrete and hardworking student offering skills in Hospitality, High-end Hotel and Restaurant. Keeping customers satisfied with exceptional service. Looking for Hospitality, Retail or various entry level job.
Overview
6
6
years of professional experience
Work History
Room Service Attendant
Park Hyatt Auckland
10.2022 - 02.2023
- Verified accuracy and quality of orders before delivery.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Answered quests inquiries and questions about hotel's menu.
- Do additional support to other team in Park Hyatt included Living Room team and Event team for company event, small dining group.
Waiter
Saint-Honoré Da Nang
11.2016 - 02.2017
- Inspected dishes and utensils for cleanliness.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Front of the gate to greet and give pitch to bypass customers menu and dining
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Informed customers about daily and seasonal specials.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Computer Science - Computer Science
University of New South Wales
Sydney, NSW03.2026
High School Diploma -
Mount Roskill Grammar School
Auckland, New Zealand12.2022
Skills
- Food and Beverage Service gain from past experience
- Customer Inquiries, provided additional support when dining
- Luxury Guest Services from Park Hyatt Auckland
- Tray clearing and event closing
- Proficient in Microsoft Offices included Word, Excel, Power-point
- Proficient in English and Vietnamese
Avalibility
Everyday except Wednesday and Thursday
Timeline
Room Service Attendant
Park Hyatt Auckland
10.2022 - 02.2023
Waiter
Saint-Honoré Da Nang
11.2016 - 02.2017
Bachelor of Computer Science - Computer Science
University of New South Wales
High School Diploma -
Mount Roskill Grammar School
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