Baptiste Gumbel
Sydney,NSW
Summary
Successfull in delivering quality service in fast-paced environments with high-volumes of patrons. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
1
1
year of professional experience
Work History
Head Waiter
Le Double V
12.2022 - 07.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised server staff and simultaneously served personal section of tables.
Waiter
La Luna
08.2022 - 12.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Bartender
Oasis Hotel
05.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
San Marcos Guesthouse
02.2022 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Foreign Languages English/Spanish - Cultural
University Paul Valery
Montpellier,France06.2020
Skills
- Billing and Payment Processing
- Daily Specials Memorization
- Customer Needs Assessments
- Cash Handling
- Menu Knowledge
- Fluent in English,French,Spanish and Portuguese
- Custom Drink Preparation
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
- Patron Experiences
- Dining Customer Service
Languages
English
Professional Working
Spanish
Professional Working
Portuguese
Professional Working
French
Native or Bilingual
Timeline
Head Waiter
Le Double V
12.2022 - 07.2023
Waiter
La Luna
08.2022 - 12.2022
Bartender
Oasis Hotel
05.2022 - 08.2022
Bartender
San Marcos Guesthouse
02.2022 - 05.2022
Bachelor of Foreign Languages English/Spanish - Cultural
University Paul Valery
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