BARBARA DORIS MCINTOSH
Caboolture,QLD
Summary
With over 30 years experience in sales and retail I know what the consumer wants. They want great customer service. I can deliver this to them through going the extra mile. When the customer walks out the door I want them to feel completely satisfied with the service and the product they have purchased. I want to feel confident that they will tell everyone they know and that they will return. My honesty and loyalty and commitment to sales growth is what helps me achieve sales targets while maintaining a high level of satisfaction for both the consumer and my employer. I have basic computer skills, however willing to learn more. I have worked with various POS computer systems in the petroleum industry. As well as email, Microsoft office and cashflow programme. I am enthusiastic and dedicated with a strong work ethic.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
30
30
years of professional experience
Work History
Store Manager
EG FUEL Australia
Mango hill, Qld
12.2015 - 12.2025
- Running of store
- Rosters
- Kronos (wages)
- Profit and Loss
- SAP Reports
- Spreadsheets (wages, profit & Loss, shrink.)
- Pulse reporting, safety.
- I have a good understanding of all reports and how to run the store.
- I understand how to control shrink, wages and how it needs to be in control to make CODB.
- I have a good understanding of stock takes, ordering and receiving stock.
- Balancing, daily and weekly balancing
- Promos
- Key upsells
- Cleaning
- Customer service
- Dealing with contractors
- Formerly Woolworths Petrol
- Managed daily operations to ensure efficient store functionality.
Owner/operator
B.D. Cleaning
Maryborough, Queensland
07.2007 - 12.2015
- All book keeping and administration
- Quoting and invoicing jobs
- Managed/supervised team of up to 5 staff
- Bond cleans
- Cleaning of domestic and commercial premises Monday to Friday.
- Cleaning kitchens including washing dishes, wiping cupboards and benches, cleaning ovens and fridges
- Cleaning bathrooms, toilets and laundries.
- Cleaning offices, lunch rooms and staff amenities.
- Maryborough Queensland
Console Operator
Matilda South
Maryborough
01.2007 - 06.2007
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- Receipting stock into back office and answering phone calls and ordering stock
- General cleaning of site and shop
- Ensured the O H & S procedures were adhered to at all times
Console Operator
BP Torbanlea
Torbanlea, Queensland
02.2006 - 01.2007
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- General cleaning of site and shop
- Cooking and food preparation along with waste management while maintaining a high standard of food presentation and prompt service.
- Answering phone calls and ordering stock
- Ensured the OH & S procedures were adhered to at all times
- Queensland
Fulltime Mother
10.2003 - 02.2006
Console Operator
Matilda Central
Maryborough
01.2003 - 10.2003
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- Receipting stock into back office and answering phone calls and ordering stock
- General cleaning of site and shop
- Ensured the O H & S procedures were adhered to at all times
- Maryborough
Console Operator
Mobil Granville
Maryborough
05.2000 - 04.2001
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- Answering phone calls and ordering stock
- General cleaning of site and shop
- Ensured the O H & S procedures were adhered to at all times
- Maryborough
Console Operator
Caltex Toowoomba
Toowoomba
11.1999 - 05.2000
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- Answering phone calls and ordering stock
- General cleaning of site and shop
- Ensured the O H & S procedures were adhered to at all times
Console Operator
Mobil Pialba
Pialba
01.1996 - 05.1999
- Customer service, up selling promotions, and promoting discounts
- Operated EFT and POS on a daily basis as well as replenishment of shelves and fridges
- Answering phone calls and ordering stock
- General cleaning of site and shop
- Ensured the O H & S procedures were adhered to at all times
Education
Completed year 12 -
Harristown State High School
ToowoombaSkills
- Fast learner
- Customer service skills
- Team player
- Ability to work independently
- Understanding of employer responsibilities
- Staff rosters management
- Payroll management
- Superannuation management
- Quoting skills
- Invoicing skills
- Store operations
- Profit and loss
- Payroll administration
- Stock management
- SAP reporting
- Customer relationship management
- Safety compliance
- Visual merchandising
- Team leadership
- Employee training
- Problem solving
- Effective communication
- Time management
- Critical thinking
- Conflict resolution
- Relationship building and management
- Team motivation
- Store merchandising
- Strategic planning
- Loss prevention procedures
- Promotional planning
- Store operations oversight
- Culture development
- Revenue generation
- Budget development
- Cash management
- Customer feedback analysis
- Risk management
- Multitasking and organization
- Customer service
- Team development
- Customer relations
- Inventory control
- Friendly and positive
- Store opening and closing
- Accurate cash handling
- Employee supervision and motivation
- Documentation and reporting
- Sales promotions
- Inventory oversight
- Budgeting and cost control
- Recruiting and hiring
- Loss prevention
- Store displays
- Team leadership and coaching
References
- Melissa Edwards, Business owner, 0408722478
- Jenny Jean, Previous AM, 0457200479
Personal Information
Date of Birth: 12/14/69
Timeline
Store Manager
EG FUEL Australia
12.2015 - 12.2025
Owner/operator
B.D. Cleaning
07.2007 - 12.2015
Console Operator
Matilda South
01.2007 - 06.2007
Console Operator
BP Torbanlea
02.2006 - 01.2007
Fulltime Mother
10.2003 - 02.2006
Console Operator
Matilda Central
01.2003 - 10.2003
Console Operator
Mobil Granville
05.2000 - 04.2001
Console Operator
Caltex Toowoomba
11.1999 - 05.2000
Console Operator
Mobil Pialba
01.1996 - 05.1999
Completed year 12 -
Harristown State High School