Summary
Overview
Work History
Education
Skills
Timeline
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Barbara Malcolm

Rollands Plains,NSW

Summary

Adept at driving sales and enhancing customer experiences, I leveraged visual merchandising and superior service skills at JPLA Group - Prouds to significantly boost client satisfaction. Known for my friendly demeanor and reliable work ethic, I excel in cash handling and customer service, consistently meeting and surpassing sales goals.

Overview

13
13
years of professional experience

Work History

Sales Assistant

JPLA Group - Prouds
07.2023 - Current
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Service Assistant

Pegasus
05.2021 - 12.2022
  • Answered customer questions about product availability and shipment times.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.

Sales Assistant

Hospital At Home
01.2021 - 05.2022
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Production Manager

KCare Healthcare
01.2012 - 01.2021
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Resolved issues quickly to maintain productivity goals.
  • Standardized production procedures, job roles, and quality assurance guidelines.

Education

High School Diploma -

Beverly Hills Girls High
Beverly Hills, NSW
08.1980

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Display building
  • Customer Service
  • Friendly and Helpful
  • Reliable and Responsible
  • Cash Register Operation
  • Processing payments
  • Visual Merchandising

Timeline

Sales Assistant

JPLA Group - Prouds
07.2023 - Current

Service Assistant

Pegasus
05.2021 - 12.2022

Sales Assistant

Hospital At Home
01.2021 - 05.2022

Production Manager

KCare Healthcare
01.2012 - 01.2021

High School Diploma -

Beverly Hills Girls High

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Barbara Malcolm