Barnabas Kpozehouen
Cherrybrook,NSW
Supporting Documents Available Upon Request
Australian Passport,
Citizenship Certificate,
Driver’s License
TFN Number
Bank Details
Preffered Communication
- Email- barnabas.kpozehouen@gmail.com (Fast response- Replies within max 2 hours)
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
Experienced Crew Member & Crew Trainer with more than 4 years of experience.
Great adaptability and very fast learning ability.
Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Comfortably able to friendly and professionally provide quality customer service, satisfying customers needs and wants.
Overview
4
4
years of professional experience
2
2
Years of fast-food, high-speed and high-volume
2
2
Years of retail, communicative and efficient
Work History
Customer Service Martelli Market
Martelli's Market
Sydney , NSW
Sep.2023 - Current
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Resolved issues through active listening and open-ended questioning, reporting major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member- FOH
Honest Chicken Cherrybrook
Sydney, NSW
May.2023 - Sep.2023
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Crew Trainer- BOH
Hungry Jacks
Sydney, NSW
Sep.2021 - Mar.2023
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Opening and Closing Procedures
- Station Preparation
- Production Preparation
- Staff Training
- Sales Expertise
- Safe Food Handling
- Restaurant Operation
- Role Modeling
- Dress Code Enforcement
- Cleaning and Sanitation
- Food Safety
Hobbies
- Reading, favorite book being Harry Potter.
- Music, play guitar, drums, piano and voice.
- Basketball, my favorite team being Milwaukee Bucks.
- The subject english.
- Sport in general
- Seeing customers leaving the store with a smile.
Education
The Hills Sports High School
Seven Hills, NSW11.2022
Blacktown Boys High School
Blacktown, NSW03.2023
Cherrybrook Tech High School
Cherrybrook, NSWReferences
+61420731009- Manreet (Assistant Manager) Hungry Jacks
+61475584655- Gary (Head Manager) Hungry Jacks
+61437400994- Maria (Head Manager) Martelli's Market (current job)