Bas Van Heun
Perth,WA
Summary
Experienced and results-oriented professional with a strong background in leadership and hospitality, boasting over 8 years of tenure as a Team Leader at Spar Supermarkets, where I honed my skills in team management, customer service, and operational efficiency. Additionally, I led teams at an exclusive restaurant, demonstrating my adaptability and ability to excel in diverse environments.
My hands-on experience extends to the upscale dining sector, where I served as a waiter in an Italian restaurant, further refining my customer-centric approach and attention to detail.
Complementing my practical experience, I hold a Bachelor of Arts in Marketing and Videography, which has equipped me with a unique blend of creative and analytical skills. This academic foundation, coupled with my subsequent work as a freelance videographer, underscores my ability to craft compelling narratives and deliver impactful content.
Seeking to leverage my diverse skill set and proven track record in leadership, customer service, and creative marketing in a dynamic role within the Australian job market.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
SPAR supermarket
Enschede, Netherlands
08.2016 - 02.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Team Leader
restaurant SAGE
Enschede, Netherlands
08.2023 - 02.2024
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
Freelancer
Selfemployed
Enschede, Netherlands
01.2022 - 02.2024
- Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
- Organize and manage multiple camera angles during shoots.
- Edit raw footage into a final product using non-linear editing systems such as Final Cut Pro or Adobe Premiere.
- Develop storyboards and shooting scripts to plan out each scene prior to filming.
- Capture images from various sources such as film, digital media, computer graphics and animation for use in projects.
- Ensure continuity between shots by checking settings on equipment and positioning of subjects within the frame.
Restaurant Waiter
restaurant NOVI
Enschede, Netherlands
11.2021 - 02.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Education
Bachelor of Arts - Media, Information And Communication
Saxion University of Applied Sciences
Enschede, Netherlands06-2023
Skills
- Cash Handling
- Complaint resolution
- Team Supervision
- Coaching
- Overseeing Daily Activities
- Issue Resolution
- Staff Training
- Onboarding and Orientation
- Sales expertise
- Conflict Resolution
- Teamwork and Collaboration
- Problem-Solving
- People Management
Affiliations
- I love to work out in the gym every day.
- Movies and music keep me busy whenever i'm not working
- And i'm always up to learn new things so i love taking online courses
Languages
English
Native/ Bilingual
Dutch
Native/ Bilingual
German
Professional
Certification
- I graduated my bilingual highschool in English where i got my Cambridge English: First (FCE)
References
References available upon request.
Timeline
Team Leader
restaurant SAGE
08.2023 - 02.2024
Freelancer
Selfemployed
01.2022 - 02.2024
Restaurant Waiter
restaurant NOVI
11.2021 - 02.2022
Team Leader
SPAR supermarket
08.2016 - 02.2024
Bachelor of Arts - Media, Information And Communication
Saxion University of Applied Sciences