BASANTI WAIBA
Singleton,NSW
Summary
PROFESSIONAL SUMMARY
Passionate Graduate Early Childhood Teacher with a Graduate Diploma in Early Childhood Education from Southern Cross University, Placement experienced in supporting children's development through play-based learning and responsive teaching practices.
Completed professional placements working with children aged Birth–5 years, gaining experience supporting learning programs, observations, and daily routines aligned with the Early Years Learning Framework (EYLF) and National Quality Standards (NQS).
A calm, caring and reliable educator who builds positive relationships with children, families and team members. Committed to creating safe, inclusive and engaging learning environments that support children's social, emotional and cognitive development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Night Manager
The Grace Hotel
Sydney
06.2023 - 07.2025
- Supervised staff and ensured smooth daily operations
- Managed challenging situations calmly and professionally
- Demonstrated responsibility, organization, and problem-solving skills
- Maintained safety procedures and effective communication with guests and team members
- Managed team schedules, optimizing staff allocation for peak occupancy periods.
- Supervised night operations, ensuring seamless guest experiences and adherence to service standards.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented security protocols, enhancing safety measures for guests and staff during overnight shifts.
- Resolved guest complaints promptly, maintaining high satisfaction levels through effective problem-solving techniques.
Front Desk Supervisor / Guest Service Agent / Night Auditor
Novotel Sydney City Centre
Sydney
06.2021 - 06.2023
- Delivered professional customer service in a fast-paced environment
- Developed strong communication and teamwork skills
- Managed administrative tasks and reporting responsibilities
- Trained and mentored new front desk staff on hotel policies and customer service standards.
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Managed reservations system, optimizing room availability and guest satisfaction.
- Addressed guest inquiries and resolved issues, enhancing overall guest experience.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
- Implemented workflow improvements, increasing operational efficiency at the front desk.
- Conducted performance evaluations for front desk staff, fostering professional development.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
Education
Graduate Diploma - Early Childhood Education
Southern Cross University
01.2026
Master of Hotel Management - undefined
Torrens University
01.2024
Bachelor of Hotel & Tourism Management - undefined
Alcide De Gasperi Euro Regional University
01.2018
Skills
- Supporting Play-Based Learning
- Child Supervision & Safety Awareness
- Understanding of EYLF & NQS
- Positive Interaction with Children
- Team Collaboration
- Communication Skills
- Organisation & Time Management
- Calm Behaviour Management Approach
- Multicultural Communication
Certification
- WWCC
- First Aid & CPR
- Police Check
- NSW Driver Licence
Professional Placement Experience
- Early Childhood Placement – Preschool Room (3–6 Years), Little Treasures Early Learning Centre, Singleton NSW, 6 Weeks (Final Placement), Supported educators in daily routines and learning experiences for preschool-aged children, Assisted in implementing play-based activities planned by mentor educators, Participated in observations and learning documentation under supervision, Supported group times, transitions, and outdoor learning, Practised positive guidance strategies and active supervision, Developed understanding of EYLF and National Quality Standards in practice
- Early Childhood Placement – Nursery Room (Birth–2 Years), Singleton Early Learning Centre (ELC), NSW, 6 Weeks Placement, Assisted educators with infant and toddler care routines including feeding, sleep support, and play experiences, Supported children’s emotional wellbeing through responsive interactions, Observed developmental milestones under mentor guidance, Helped set up sensory and age-appropriate play environments, Maintained hygiene and safety practices at all times
Certifications And Checks
- NSW Working With Children Check
- First Aid & CPR Certificate
- Police Check
- Responsible Service of Alcohol (RSA)
- NSW Driver Licence
Personal Information
- Driving License: NSW Driver Licence
- Work Permit: Full Working Rights (Subclass 485)
- Visa Status: Full Working Rights (Subclass 485)
Timeline
Night Manager
The Grace Hotel
06.2023 - 07.2025
Front Desk Supervisor / Guest Service Agent / Night Auditor
Novotel Sydney City Centre
06.2021 - 06.2023
Graduate Diploma - Early Childhood Education
Southern Cross University
Master of Hotel Management - undefined
Torrens University
Bachelor of Hotel & Tourism Management - undefined
Alcide De Gasperi Euro Regional University