Summary
Overview
Work History
Education
Skills
Timeline
Generic

Basem Salama

Newcastle,NSW

Summary

Dynamic and versatile professional with a rich background as an Independent Contractor in Web Design, Audio Engineering, and Lighting Operation. Excelled at Musos Corner by elevating customer service and sales through meticulous attention to detail and superior communication skills. Proven ability to master new technologies and enhance brand recognition, demonstrating exceptional multitasking and organizational abilities.

Overview

10
10
years of professional experience

Work History

Web Design, Audio Engineering & Other Technician

Independent Contractor
08.2022 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Sales Assistant

Musos Corner
12.2022 - 12.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Lighting Operator

Independent Contractor
11.2018 - 03.2022
  • Working in fast paced and busy environments
  • Performed proper maintenance of lighting equipment, ensuring safety, and quality operations.
  • Programmed consoles and loaded automated color change systems prior to events.
  • Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
  • Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management.

Brand Embassador

Crossmark
07.2015 - 06.2016
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Education

Communications Majoring in Media Production

University of Newcastle
Newcastle, NSW
07-2021

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication

Timeline

Sales Assistant

Musos Corner
12.2022 - 12.2023

Web Design, Audio Engineering & Other Technician

Independent Contractor
08.2022 - Current

Lighting Operator

Independent Contractor
11.2018 - 03.2022

Brand Embassador

Crossmark
07.2015 - 06.2016

Communications Majoring in Media Production

University of Newcastle

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Basem Salama