Bashir Warsame
Melbourne
Summary
Dedicated Medical Courier with 4 years of experience supporting hospitals, regional healthcare facilities, and laboratories. Skilled in the secure, timely, and confidential transport of medical specimens, implants, supplies, and documents. Strong knowledge of regional and metropolitan hospital operations, routes, and handling procedures with full compliance to healthcare regulations. Ensuring reliability, attention to detail, and maintaining patient safety and confidentiality while ensuring efficient delivery services.
Overview
9
9
years of professional experience
Work History
Owner Driver
Team Global Express
02.2021 - Current
- Enhanced delivery tracking system accuracy, providing real-time updates to dispatchers.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
Ground Service Agent
Qantas Ground Services
11.2016 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered clear in-flight announcements regarding important safety information, arrival details, and connecting flight updates for passengers'' convenience.
- Enhanced customer satisfaction by providing timely and efficient airline services to passengers.
Education
High School Diploma -
Alexander College
MelbourneDiploma - Building Design
TAFE Queensland
QLD01-2017
Skills
- Effective verbal communication
- Customer service management
- Small business operations
- Relationship building
- Client service
- Attention to detail
- Punctuality
Timeline
Owner Driver
Team Global Express
02.2021 - Current
Ground Service Agent
Qantas Ground Services
11.2016 - 01.2021
High School Diploma -
Alexander College
Diploma - Building Design
TAFE Queensland
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