Beyond my professional career, I am a family-oriented mum of one who finds joy in creating memorable moments with loved ones I have a deep love for entertaining, baking, and exploring new cuisines, always seeking new flavors and experiences Traveling and immersing myself in different cultures inspire me, while mystery novels keep my curiosity alive Balancing work and personal passions, I bring enthusiasm, creativity, and a people-first approach to everything I do
Basia Johnson
Perth
Summary
Detail-oriented and results-driven professional with extensive experience in education support, customer service, and business operations. Skilled in utilizing Salesforce, SAP, and Microsoft Suite to manage workflows, monitor case queues, and extract critical data. Adept at cross-functional collaboration with credit teams, sales specialists, and other internal and external stakeholders to provide seamless customer support and problem resolution. Strong background in customer service, process improvement, and reconciliation, ensuring operational efficiency and customer satisfaction. Proven ability to train and coach teams, drive business sales, and maintain strong client relationships while contributing to profitability and performance excellence.
Overview
12
12
years of professional experience
Work History
EDUCATION SUPPORT SPECIALIST
Officeworks
08.2021 - Current
- Managed operations across Salesforce, SAP, and Microsoft Suite to track and extract data from cases.
- Monitored and maintained the Education queue, ensuring timely processing of school list activities.
- Liaised with credit teams, sales specialists, and other internal and external stakeholders to provide efficient customer service.
- Adapted to evolving processes, including translation of school lists, quality checks, and order management.
- Oversaw reconciliation processes and ensured smooth finalization of classroom essentials service
- Successfully onboarded and trained new Team Members and provided a support to the CES Team throughout the duration of the project
- Been caretaking my line manager's duties in their absence, being point of contact for the Team as well as other internal and external Teams
BUSINESS SPECIALIST IN STORE
Officeworks
04.2018 - 08.2022
- Contributed to store profitability by providing specialized service to business customers.
- Grew business sales and gathered business leads while training and coaching store teams.
- Developed and maintained customer relationships, creating tailored business solutions.
- Managed assigned business accounts, ensuring database accuracy and customer engagement.
- Led dispute management efforts, including transaction processing, claim resolution, and ledger classification.
- Assisted the store leadership team in setting performance standards and driving accountability.
PRINT AND COPY SPECIALIST
Officeworks
11.2015 - 04.2018
- Brought customer's ideas to life by advising, designing and editing
- Provide excellent customer service to print and copy customers
- Adhered to timelines and managed priorities to meet milestones and deadlines.
- Participated in professional development opportunities to stay current on industry best practices, applying new knowledge to continuously improve copywriting skills and output.
- Provided constructive feedback to junior team members, fostering a collaborative environment and enhancing overall team performance.
JUNIOR ACCOUNTS RECEIVABLE SPECIALIST
IBM BTO
08.2014 - 05.2015
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- transaction processing in the area of dispute management according to agreed procedures, dispute coordinating, including: initiating, progressing, escalating and solving disputes and claims.
- interacted with customers, client or third-party providers to collect missing claim documentation or information of the basis for the claims.
RECEPTIONIST AND INVOICE CLERK
Greg and Tom Hostel
03.2013 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- recruited and trained of new staff, creating a schedule for hostel workers, supervising co-workers, data entry, receiving and invoicing stock (hostel, pub, restaurant), balancing cash in the till with receipts
Education
Master of Education - Education
University School of Physical Education
Krakow, Poland07-2012
No Degree - Physical Education
Instituto Politecnico De Bragance
Braganca, Portugal02-2009
Skills
- Education support and customer service
- Salesforce, SAP, and Microsoft Suite proficiency
- Project coordination and process improvement
- Stakeholder management and cross-team collaboration
- Data extraction, reporting, and reconciliation
- Business development and sales growth
- Training and coaching Teams
- Problem Solving Skills
Interests
Timeline
EDUCATION SUPPORT SPECIALIST
Officeworks
08.2021 - Current
BUSINESS SPECIALIST IN STORE
Officeworks
04.2018 - 08.2022
PRINT AND COPY SPECIALIST
Officeworks
11.2015 - 04.2018
JUNIOR ACCOUNTS RECEIVABLE SPECIALIST
IBM BTO
08.2014 - 05.2015
RECEPTIONIST AND INVOICE CLERK
Greg and Tom Hostel
03.2013 - 09.2014
Master of Education - Education
University School of Physical Education
No Degree - Physical Education
Instituto Politecnico De Bragance
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