Basil Vadivelu
PERTH,WA
Overview
16
16
years of professional experience
Work History
Branch Manager
AAP INDUSTRIES
PERTH, WA
09.2008 - Current
- Identified opportunities for process improvement initiatives within the branch.
- Organized professional development programs for employees at all levels of the organization.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved escalated customer complaints in a timely manner.
Skills
- Business development expertise
- Staffing optimization
- Sales professional
- Relationship building and management
- Policy formulation
- Expert in risk management
- Marketing
- Customer and vendor relations
- Excels in team leadership
- Relationship management
- Employee development
- Performance reviews
- Relationship building
- Operations management
- Team supervision
- Sales expertise
- Staff management
- People-oriented
- Project management
- Product training
- Team player
- Decision-making
- Employee monitoring
- Interviewing and hiring
- Resourceful nature
- Coaching and mentoring
- Customer service
- Strategic planning
- Business development
- Security and safety protocols
- Documentation
Timeline
Branch Manager
AAP INDUSTRIES
09.2008 - Current