Basma Ballo
Dublin Street Specialist Center
Greenfield Park,NSW
3
years of professional experience
3
Languages
Dynamic and organized professional with proven expertise as a Receptionist at Dublin Street Specialist Center. Skilled in appointment scheduling and customer relations, I enhanced workflow efficiency and improved patient communication. Adept at managing multi-line phone systems and maintaining data integrity, I consistently delivered exceptional service in a fast-paced environment.
Work History
Receptionist
3 Years 7 Months- Greeted and directed patients, ensuring a welcoming environment.
- Managed multi-line phone system, handling inquiries and appointments efficiently.
- Scheduled patient appointments using electronic health records system, optimizing workflow.
- Assisted in maintaining office supplies inventory, streamlining procurement processes.
- Updated patient information accurately in database, enhancing data integrity and access.
- Coordinated communication between medical staff and patients to improve service delivery.
- Handled billing inquiries and processed payments, ensuring accuracy in transactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
- Business Administration
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Appointment scheduling
Scheduling
Greeting and seating clients
Languages
Arabic
C2
Bilingual or Proficient
Chealdian
C2
Bilingual or Proficient
Assriyan
C2
Bilingual or Proficient
Timeline
Receptionist
Dublin Street Specialist Center
04.2023 - CurrentRead More
TAFE NSW
from Business Administration
Read More