Summary
Overview
Work History
Education
Skills
Certification
Piano
Timeline
Generic

Bayley Hiku

Tingalpa,QLD

Summary

I excel in high-pressure environments, I also created an easier work environment for my co-workers at McDonald's through expert complaint resolution and empathetic service. Skilled in POS system operation and maintaining patience, my approach consistently boosts customer satisfaction. My background demonstrates a strong blend of problem-solving and numeracy, making me an asset in customer-focused roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

McDonald's
10.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.

Education

High School Diploma -

Wynnum State High School
Manly, QLD
11.2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer inquiries
  • POS System Operation

Certification

Certificate III in Fitness

Certificate II in Hospitality

Certificate II in Advanced Digital Technology

Piano

I practice piano in my free time as a personal skill I'd like to develop

Timeline

Customer Service Cashier

McDonald's
10.2022 - Current

High School Diploma -

Wynnum State High School

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Bayley Hiku