Bazawit Birada
Melbourne,VIC
Summary
Dynamic and results-oriented professional with a proven track record at Ethiopian Classifieds, excelling in customer satisfaction and efficiency. Demonstrated ability to enhance team collaboration and significantly reduce errors through meticulous attention to detail and effective communication. Skilled in customer service and reliability, committed to delivering high-quality outcomes and fostering positive customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
AnyPresence
Ethiopia
11.2021 - 06.2024
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Pick Packer
Ethiopian Classifieds
Addisababa
09.2016 - 09.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Improved team collaboration through effective communication and coordination with coworkers.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
Cleaning Assistant
Ethiopia Hospital
Ethiopia
07.2010 - 09.2015
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Treated stains and damaged areas to restore value.
- Supported sustainability initiatives with eco-friendly cleaning methods and responsible waste management.
- Maintained open communication channels with supervisors regarding task progress, potential issues, or suggestions for improvement.
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
AnyPresence
11.2021 - 06.2024
Pick Packer
Ethiopian Classifieds
09.2016 - 09.2020
Cleaning Assistant
Ethiopia Hospital
07.2010 - 09.2015