Ajay Khadka
Rockdale,Australia
Summary
Enthusiastic IT support professional with nearly a year of hands-on experience and a proven track record in delivering top-tier customer service. Skilled in swiftly diagnosing and resolving hardware and software issues while ensuring seamless IT system operations. Dedicated to staying at the forefront of industry advancements, I am poised to contribute effectively to organizational success and eager to continue my professional journey in a rewarding IT support role.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
IT Technician
Bourke Street Bakery Head Office
Banksmeadow, Sydney
04.2023 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshoot system issues related to network connectivity, software installation and configuration, and printing.
- Provided technical support to staff via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Created documentation for common IT tasks, such as troubleshooting steps for various types of problems.
- Participated in team meetings to discuss project status updates.
- Provided training sessions for staff on how to use various software programs.
Internship Student
ACS WIL Program
Sydney, NSW
11.2023 - 02.2024
- Demonstrated important elements of the ACS Professional Code of Conduct
- Demonstrated the components of ICT professionalism in an Australian work environment
- Applied the Skills Framework for the Internet Age (SFIA) to a project team environment
- Applied specific domain knowledge and skills in a contemporary ICT team
- Demonstrated a range of more efficient, effective, and appropriate modes of participation in an ICT project team
- Applied occupation-specific knowledge and skills to complex professional work scenarios
- Used project management skills to address project requirements, manage project outputs and activities and achieve project outcomes
Shift Manager
McDonald's
Coogee Beach
08.2018 - 03.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
The ACS Professional Year Program – ICT -
QIBA, Sydney Campus
03.2024
Bachelor of Information Technology -
Sydney International School of Technology & Commerce
12.2022
Skills
- ITSM ticketing system: ServiceNow
- Remote Monitoring tools: TeamViewer
- Communication System: Microsoft Teams and Skype for
Business - Platform: Office 365
- Antivirus and Email: Microsoft Defender
- Backup Software: Cloud Ally
- Operating System: Windows, Apple, Apple and Mac
- Networking: LANs, WANs, TCP/IP, DNS, and Cisco
Umbrella - Cloud server and File and Print server
- Printer: Fuji xerox and Canon
Certification
- Certified ACS IT professional Year Program
- CompTIA A+
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Internship Student
ACS WIL Program
11.2023 - 02.2024
IT Technician
Bourke Street Bakery Head Office
04.2023 - Current
Shift Manager
McDonald's
08.2018 - 03.2023
The ACS Professional Year Program – ICT -
QIBA, Sydney Campus
Bachelor of Information Technology -
Sydney International School of Technology & Commerce
References
References available upon request.
References
References available upon request.
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