Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parikshit Khanal

Sydney,NSW

Summary

An experienced and customer-focused IT professional is currently seeking a challenging position in a dynamic, growth-oriented
organization that values technical proficiency and a dedication to providing outstanding service. Skilled in resolving networking
issues, implementing new software, and addressing customer complaints. A critical thinker who excels in high-pressure
situations and consistently delivers optimal solutions Collaborative team player with excellent communication skills and a passion for driving technical progress.

Overview

5
5
years of professional experience

Work History

IT Technician

Ae Global
07.2022 - Current

• Deep dived into server issues and networking issues

• Triaged and resolved trouble tickets of different natures and severity.

• Interacted with cross-functional teams, including logistics, networking, and security.

• Maintained a high level of system reliability by prioritizing the resolution of tasks and tickets efficiently.

• Used critical thinking to break down problems, evaluate solutions, and make decisions.

• Configured hardware, devices, and software to set up workstations for employees.

• relocated and configured desktop computer devices and phones to facilitate office moves and new employees

workstations.

• maintained an inventory of installed desktop hardware and software components to keep records accurate

and updated.

• Configured and installed computer systems for other sub-organizations

Team Member

Woolworths
02.2020 - 09.2022

• handled a number of calls to address customer inquiries and concerns.

• Received and followed pick sheets to gather merchandise for customer orders.

• stock shelves in an efficient and organized way.

• Created appealing displays for routine arrangements and special promotions.

• Operated pallet jacks, forklifts, and other equipment regularly

• Overseeing the maintenance of the inventory of all the equipment and resources and ensuring that they are

stocked.

• supervising the team members in the absence of the line manager and managing the inventory of the store.

• Ensure the prices of the product are correct and updated using the Coles in-store applications.

Commis Chef

Icebergs Dining Room And Bar
05.2019 - 04.2022
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Supported timely service by preparing ingredients for multiple dishes simultaneously, ensuring all components were ready for plating.
  • Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.

• Maintain safety and food Hygiene.

• Responsible for proper storage of fruits, vegetables, meat, fish and dairy product.

• Stock monitoring, organizing store and following FIFO strictly.

Checking out customers

Education

Bachelor of Science - Networking

Melbourne Institute Of Technology
Sydney, NSW
06.2022

Skills

- ITSM TICKETING SYSTEM: FRESHSERVICE
- REMOTE MONITORING TOOLS: TEAMVIEWER
CONNECT
- COMMUNICATION SYSTEM: MICROSOFT TEAMS
- MOBILE DEVICE MANAGEMENT: CISCO MERAKI MICROSOFT INTUNE
-PHONE SERVER: 3CX
- PRINTER: FUJI XEROX
-VIRTUAL DESKTOP INFRASTRUCTURE: TERMINAL SERVER
- PLATFORM: MICROSOFT EXCHANGE OFFICE 365
- VIRTUAL SYSTEMS: ES XI 65
- SERVER MANAGEMENT: AZURE ACTIVE DIRECTORY MICROSOFT ACTIVE DIRECTORY
- OPERATING SYSTEM: WINDOWS ANDROID APPLE IOS MAC
- NETWORKING: LAN WAN TCP/IP VOIP DNS
- SERVERS:FILE AND PRINT SERVER APPLICATION SERVER DNS SERVER MICROSOFT EXCHANGE SERVER CLOUD SERVER

Timeline

IT Technician

Ae Global
07.2022 - Current

Team Member

Woolworths
02.2020 - 09.2022

Commis Chef

Icebergs Dining Room And Bar
05.2019 - 04.2022

Bachelor of Science - Networking

Melbourne Institute Of Technology
Parikshit Khanal