An experienced and customer-focused IT professional is currently seeking a challenging position in a dynamic, growth-oriented
organization that values technical proficiency and a dedication to providing outstanding service. Skilled in resolving networking
issues, implementing new software, and addressing customer complaints. A critical thinker who excels in high-pressure
situations and consistently delivers optimal solutions Collaborative team player with excellent communication skills and a passion for driving technical progress.
• Deep dived into server issues and networking issues
• Triaged and resolved trouble tickets of different natures and severity.
• Interacted with cross-functional teams, including logistics, networking, and security.
• Maintained a high level of system reliability by prioritizing the resolution of tasks and tickets efficiently.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Configured hardware, devices, and software to set up workstations for employees.
• relocated and configured desktop computer devices and phones to facilitate office moves and new employees
workstations.
• maintained an inventory of installed desktop hardware and software components to keep records accurate
and updated.
• Configured and installed computer systems for other sub-organizations
• handled a number of calls to address customer inquiries and concerns.
• Received and followed pick sheets to gather merchandise for customer orders.
• stock shelves in an efficient and organized way.
• Created appealing displays for routine arrangements and special promotions.
• Operated pallet jacks, forklifts, and other equipment regularly
• Overseeing the maintenance of the inventory of all the equipment and resources and ensuring that they are
stocked.
• supervising the team members in the absence of the line manager and managing the inventory of the store.
• Ensure the prices of the product are correct and updated using the Coles in-store applications.
• Maintain safety and food Hygiene.
• Responsible for proper storage of fruits, vegetables, meat, fish and dairy product.
• Stock monitoring, organizing store and following FIFO strictly.
Checking out customers
- ITSM TICKETING SYSTEM: FRESHSERVICE
- REMOTE MONITORING TOOLS: TEAMVIEWER
CONNECT
- COMMUNICATION SYSTEM: MICROSOFT TEAMS
- MOBILE DEVICE MANAGEMENT: CISCO MERAKI MICROSOFT INTUNE
-PHONE SERVER: 3CX
- PRINTER: FUJI XEROX
-VIRTUAL DESKTOP INFRASTRUCTURE: TERMINAL SERVER
- PLATFORM: MICROSOFT EXCHANGE OFFICE 365
- VIRTUAL SYSTEMS: ES XI 65
- SERVER MANAGEMENT: AZURE ACTIVE DIRECTORY MICROSOFT ACTIVE DIRECTORY
- OPERATING SYSTEM: WINDOWS ANDROID APPLE IOS MAC
- NETWORKING: LAN WAN TCP/IP VOIP DNS
- SERVERS:FILE AND PRINT SERVER APPLICATION SERVER DNS SERVER MICROSOFT EXCHANGE SERVER CLOUD SERVER