Carolyn Algie
Lawnton,QLD
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Trained in retail sales processes and loss prevention strategies. Effective at building customer satisfaction and managing checkout needs with little supervision. Performance-oriented team player with open and clear communication style. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Versatile team member offering over 40 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
25
25
years of professional experience
Work History
Checkout Operator
Coles Supermarket
09.2008 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Service Assistant
Kmart
09.1999 - 09.2007
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Taught associates to operate cash registers and back up team members during busy periods.
- Answered incoming calls to offer information and direct individuals to correct personnel.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma -
Kelvin Grove State College
Kelvin Grove, QLD11.1977
Skills
- Retail transactions
- Team work
- Customer assistance
- Drawer management
- Point of Sale System Operations
- Cash Handling
- Payment Processing
- Cleaning
- Cash Register Operation
- Money handling
- Drawer balancing
- Staff Training
- Cleaning and sanitizing
- Refunds and exchanges
- Operating Cash Registers
- Dealing with Customer Complaints
- Team contribution
- Maintaining cleanliness
- Cash handling expertise
- Following Company Policies
- Basic Computer Literacy
- Handling Returns and Exchanges
- Bagging items properly
- Money Handling
- Point of sale system operations
- Processing payments
- Balancing Cash Drawers
- Efficient Scanning Techniques
- POS System Operation
- Adapting to New Technologies
- Loss Prevention
- Promoting Store Loyalty Programs
- Rewards programs
- Customer Service
- Excellent customer service
- Quick Learner
- Strong Work Ethic
- Scanner operation
- Professional Appearance
- Building rapport
- Cash Management
- ID Verification
- Fraud prevention
- Store Promotions
- Point-of-sale system operation
- Team Collaboration
- Customer Assistance
- Problem-Solving
- Honest and Dependable
- Cooperative Attitude
- Reliable and Responsible
- Credits and Refunds
- Retail Operations
- Cash Register Operations
- Creative Thinking
- Product Scanning
- Total Payment Calculation
Timeline
Checkout Operator
Coles Supermarket
09.2008 - Current
Service Assistant
Kmart
09.1999 - 09.2007
High School Diploma -
Kelvin Grove State College
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