Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Klima

Bohle Plains,QLD

Summary

Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Overview

12
12
years of professional experience

Work History

Customer Service Officer & Storage, Maintenance and Distribution

Thales Australia
03.2021 - Current
  • Ensuring accurate operation of the electronic and manual inventory stock management system
  • Providing guidance and assistance in the ‘on the job’ development of staff
  • Monitoring shelf life of stores and assisting with audits and inspections
  • Building & maintaining relationships with both internal and external clients
  • Demonstrating a personal commitment to all matters relating to health and safety
  • Leading a work team in the coordination of the storage of explosive ordnance in multiple buildings
  • Pack, mark and place stores in stock and package stores for dispatch
  • Participate with the movement of stores by road and within the depot
  • Operating information systems for the input and retrieval of stores information

Production Officer, Department of Defence

MSS Security
09.2015 - 03.2021
  • Receipt and review of DCAC (Defence Common Access Card) applications
  • Production and issuing of various identity cards
  • Appointment scheduling for Defence members, contractors, and volunteers
  • Outstanding information and/or documentation follow up
  • EOM report preparation and quality assurance audits
  • Customer service duties
  • General office duties

Security Vetting Assessing Officer

Ruswin Vetting Services
07.2013 - 09.2015
  • Processing of personnel files for application of security clearances
  • Clearance subject initial contact, referee interviews
  • Outstanding information and/or documentation follow up
  • Establish security concerns, conduct analysis and reports
  • Prepare required documentation
  • CrimTrac National Police History Check processing
  • Quality assurance and accounts management
  • General office duties

Education

Certificate III -

Explosive Ordnance Maintenance

Certificate IV -

Government Security Personnel Vetting

Certificate IV -

Workplace Training and Assessment

Certificate IV - elapsed

Workplace Health & Safety

Certificate III -

Business Administration

Skills

  • ComsArm
  • Defence System Networks
  • Enterprise Content Management
  • Microsoft Office
  • Adobe Acrobat
  • Adobe InDesign
  • Adobe Photoshop
  • Adobe Illustrator
  • Windows Internet Explorer
  • Google Chrome
  • Apple Safari
  • Lenell
  • Gallagher
  • NSS CrimTrac
  • MYOB
  • Pronto
  • Phocus
  • Retail Manager

Timeline

Customer Service Officer & Storage, Maintenance and Distribution

Thales Australia
03.2021 - Current

Production Officer, Department of Defence

MSS Security
09.2015 - 03.2021

Security Vetting Assessing Officer

Ruswin Vetting Services
07.2013 - 09.2015

Certificate III -

Explosive Ordnance Maintenance

Certificate IV -

Government Security Personnel Vetting

Certificate IV -

Workplace Training and Assessment

Certificate IV - elapsed

Workplace Health & Safety

Certificate III -

Business Administration

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Rebecca Klima