Jacqui Benton
Kingsley
Summary
I possess strong customer service skills who is resourceful and consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimise customer dissatisfaction
Overview
30
30
years of professional experience
Work History
Customer Service OFFICER, SENIOR MAINTENANCE OFFICER, Property service OFFICER, ESTATES OFFICER
Department of communities Housing
01.2011 - Current
- Accounts payable
- Invoicing
- Purchase orders
- Monitored vendor compliance to maintain quality and efficiency standards
- Contractor inductions
- Homeless referral line
- Disruptive behavior
- Performed inspections to identify potential issues and ensure safety
- Generated work orders to facilitate repair processes
- Assumed responsibilities of acting PSO officer during staff absence to ensure continuity of service
- Managed duties of acting estates manager to sustain operational efficiency
- Coordinated strata management tasks to maintain property standards
Reinsurance officer
Equitas
07.1996 - 07.2002
- Coordinated reinsurer and client interactions to ensure seamless communication
- Ensured accuracy of reinsurer balances through detailed reconciliation
- Assisted in monthly and quarterly closing processes to support financial accuracy
- Work closely with offshore partner to ensure proper handling of cash applications by providing accurate cash identification
- Supported management by executing various tasks.
Education
Hairdressing Apprentice -
City & Guilds Hounslow Borough College
01-1986
O’level - English, Mathematics, Social Studies, Biology
Faraday Secondary School
07-1983
Skills
- Complaint Resolution
- Service and support
- Effective Communication
- Verbal and written communication
- Communication skills
- Planning and prioritizing
- Contract management
- Invoicing
- Purchase orders
- Database research
- Communication skills
- Patience
- Empathy
- Verbal and written communication
References
- Michael O’Rourke (MPM), 6414 3198
- Cheryl Refalo (MPM), 6414 1668
Activities
I have a passion for helping others and have done so by becoming involved in a community group called Wall Warriors. As a group Wall Warriors are individuals who raised funds to support the facilitation of the Camp Quality show for primary schools. It is a way to educate young children about the effects of cancer in a family unit in a Puppet show with the message of how to support someone you may meet who is going through this time in life.
Timeline
Customer Service OFFICER, SENIOR MAINTENANCE OFFICER, Property service OFFICER, ESTATES OFFICER
Department of communities Housing
01.2011 - Current
Reinsurance officer
Equitas
07.1996 - 07.2002
Hairdressing Apprentice -
City & Guilds Hounslow Borough College
O’level - English, Mathematics, Social Studies, Biology
Faraday Secondary School