Bec Leslie
Summary
Results-oriented Customer Service and Administration Professional with extensive experience across manufacturing, automotive rental, disability support, and retail. Skilled in managing operations, driving sales, leading teams, and fostering strong client relationships. Proven ability to enhance organizational efficiency through effective communication and sharp organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vulcan steel
Mayfield West
03.2023 - Current
- Resolved customer complaints with effective communication, enhancing customer satisfaction.
- Assisted customers with inquiries about products and services, ensuring accurate information and support.
- Processed customer orders efficiently, contributing to timely deliveries.
- Drive business growth through meticulous quote follow-up, indent processing, and procurement.
Full time Mum
Maternity leave
02.2021 - 03.2023
Rental Sales Agent
Thrifty Car & Truck Rental
Charlestown
07.2019 - 02.2021
- Guided customers in selecting rental vehicles tailored to their preferences and needs.
- Clarified rental agreements, policies, and insurance options to ensure customer understanding and satisfaction.
- Processed rental transactions using point-of-sale systems efficiently.
- Conducted vehicle inspections for cleanliness and maintenance readiness before rentals.
- Coordinated vehicle returns and managed fleet logistics, ensuring smooth operations at rental location.
Support Person
Ability Living - My Way
Rankin Park
08.2017 - 11.2018
- Supported clients in daily living activities and personal hygiene routines, promoting independence and dignity.
- Delivered personal care and support to individuals with disabilities, enhancing their quality of life.
- Developed individualized care plans based on client needs and preferences.
- Coordinated recreational activities to boost client engagement and overall well-being.
- Facilitated communication between clients and healthcare providers.
Customer Service Representative
Compass Claims
Wickham
01.2016 - 03.2018
- Coordinated the provision of accident-replacement
- vehicles to third-party insurance clients.
- Liaised with clients, corporate partners, and smash repairers to deliver a seamless service experience.
- Maintained quality control by assisting with vehicle detailing and preparation, ensuring adherence to demanding daily schedules.
Skills
- Customer Relations: Excellent customer service, positive language utilization, adept at reading customer needs, and prompt conflict resolution
- Conflict management
- Time Management: Highly organized with a proven ability to multitask, manage busy workloads, and meet strict operational KPIs
- Administration & Operations: Proficient in end-to-end administration, quote follow-ups, procurement, fleet management, and financial bookkeeping
- Leadership & Collaboration: Experienced in staff training, operational oversight, and supporting team members through procedural and technical faults
Certification
- Certificate 2 Retail operations
References
References available upon request.
Timeline
Customer Service Representative
Vulcan steel
03.2023 - Current
Full time Mum
Maternity leave
02.2021 - 03.2023
Rental Sales Agent
Thrifty Car & Truck Rental
07.2019 - 02.2021
Support Person
Ability Living - My Way
08.2017 - 11.2018
Customer Service Representative
Compass Claims
01.2016 - 03.2018