Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Beck Lawler

Hobart,TAS

Summary

My strengths and successes lie in my ability to communicate with, and gain trust and respect from people in all walks of life. I have excellent verbal and written communication skills, am resourceful, and have a loyal, committed work ethic. I have a strong background in customer service, administration, healthcare, and quality. I am hardworking and can work equally well individually or in a team. I embrace change and enjoy being challenged.

Overview

28
28
years of professional experience

Work History

Support Worker

Dignified Caring
01.2024 - Current
  • Provide support to a NDIS Client (who is deaf)
  • Assisted client with daily living activities and personal care needs.
  • Supported clients in developing life skills and fostering independence.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Provided detailed and confidential client records in compliance with privacy regulations.
  • Ensure clients' independent activities are appropriately encouraged while providing the required assistance.

Real Estate Sales Consultant

EIS Property & Petrusma Property
<ul> <li>Guided clients through the buying and selling process of residential properties.</li> <li>Conducted property market analysis to determine optimal pricing strategies.</li> <li>Assisted clients in negotiations to secure favorable transaction terms.</li> <li>Organized and conducted open houses to showcase properties effectively.</li> </ul>
01.2022 - 01.2023
  • Guided clients through the buying and selling process of residential properties.
  • Conducted property market analysis to determine optimal pricing strategies.
  • Assisted clients in negotiations to secure favorable transaction terms.
  • Organized and conducted open houses to showcase properties effectively.

Service Improvement Coordinator

Ambulance Victoria
01.2013 - 01.2022
  • Conducted internal audits and reviews in relation to Policies, Procedures, processes and systems in connection with AV’s ongoing certification to ISO 9001:2015 and AS/NZS 4801:2001.
  • Quality reporting of internal audits for Executive endorsement
  • Administration of all internal audits; recording and monitoring of corrective actions
  • Maintenance of all SQI audit reports in HP Records Management (HPRM)
  • Governance and administration of Restricted Medication audits
  • Represented SQI on the Restricted Medication Working Group.

Acting Service Improvement Officer

Ambulance Victoria
04.2011 - 01.2013
  • Responsible for quality document control, maintaining associated Excel spreadsheet electronic filing in HPRM and subsequent publishing on nAVigator (Portal Author).
  • Monitoring, maintenance and reporting of SIR system (Service Improvement Requests), maintenance of CAR/PAR spreadsheet.
  • Collection & electronic filing of certification evidence for External Audits (ISO AS/NZ 9001:2008), planning and participation in the External Audit.
  • Conduct Internal Audits (SAI Global – Quality Audit attainments), and produce Audit Reports.
  • Production of online surveys and associated reporting, process mapping sessions and production of supporting Visio documentation and Work Instructions/Procedures.
  • Support to QES Manager on various projects (meeting co-ordination, production of reports, data analysis etc), producing Agendas and Minutes of Meetings for the Brady Street Building Committee and general administrative support to Service Quality & Improvements as required.

Reception/Administrative Support

Ambulance Victoria
05.2009 - 04.2011
  • Provide administrative support to QES (Word, Excel, Visio, Outlook, Templates and diary management), support to key stakeholders of the Graduate Paramedic program.
  • Collection of supporting documentation for External Audits (ISO AS/NZ 9001), collation, recording and extracting reports for Annual AV Customer Satisfaction Surveys.
  • Monitoring of Internal Audit process, attending process mapping sessions and production of supporting Visio document, maintaining various data bases, uploading new policies and procedures to AV Portal.
  • Producing Agendas and Minutes of Meetings for the Brady Street Building Committee, and administrative support to other Brady Street departments as required.

Owner

Beck Lawler Massage Therapy
North Hobart, Australia
01.2007 - 01.2009
  • Conducted my own Remedial Massage Therapy practice, operating 6 days per week as part of a Health and Wellbeing Centre located in North Hobart.
  • I managed all aspects of my business, including financials, written reports for Workcover agencies, other health care providers, advertising & promotion.

Real Estate Sales Supervisor

News Limited – The Mercury Newspaper
01.2000 - 01.2005
  • Responsible to the Advertising Director and Advertising Sales Manager for the production of the Tasmanian Real Estate Guide.
  • Key Result Areas: Maximise Sales Opportunities, Maximise Client Satisfaction, Administration, Staff Development.
  • Liaising with real estate office principals and staff and providing quality customer service to same.
  • Supplying written reports to management on results and projected sales/income.
  • Overseeing budgets, negotiating client contracts, managing and training staff (3 reports), attending editorial & management meetings, liaising with outside production houses, writing Position Descriptions, organising functions/travel and co-ordination of the production of the Real Estate and Living sections of the Tasmanian Real Estate Guide.

Real Estate Copy Reception

News Limited - The Mercury Newspaper
01.1998 - 01.2000
  • Involved in the inception of The Real Estate Guide - duties included Customer service to Real Estate industry, processing copy, sending proofs, processing classified ads, liaising with production staff.

Education

Agents Rep Certificate
REIT
11-2022

Agents Rep Certificate -

REIV
01.2009

Diploma of Remedial Massage -

Island Health College
01.2007

Ambulance Victoria
• 31 LMS Units And 23 External Training Sessions

Skills

  • Customer Engagement
  • Client advocacy
  • Administration
  • Effective written and verbal communication skills
  • Lead Internal Auditor
  • Quality Assurance
  • Confidentiality

Hobbies and Interests

  • Family and friends, proud grandma to 6 little ones
  • Art – I paint and dabble in ceramics
  • Golf – love it, it doesn’t always love me
  • The great outdoors
  • Music
  • Walking my dog on the beach

References

References available upon request.

Timeline

Support Worker

Dignified Caring
01.2024 - Current

Real Estate Sales Consultant

EIS Property & Petrusma Property
01.2022 - 01.2023

Service Improvement Coordinator

Ambulance Victoria
01.2013 - 01.2022

Acting Service Improvement Officer

Ambulance Victoria
04.2011 - 01.2013

Reception/Administrative Support

Ambulance Victoria
05.2009 - 04.2011

Owner

Beck Lawler Massage Therapy
01.2007 - 01.2009

Real Estate Sales Supervisor

News Limited – The Mercury Newspaper
01.2000 - 01.2005

Real Estate Copy Reception

News Limited - The Mercury Newspaper
01.1998 - 01.2000

Agents Rep Certificate

Agents Rep Certificate -

REIV

Diploma of Remedial Massage -

Island Health College

Ambulance Victoria

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