Belal Serwan
Dandenong,VIC
Summary
My career goal is to continue growing in the administrative and customer service field, building on the valuable experience I've gained over the past decade. I'm passionate about supporting teams and ensuring smooth operations within an organization. My aim is to find a role where I can contribute my skills effectively, learn from new challenges, and be part of a team that values collaboration and growth. Ultimately, I strive to make a positive impact while advancing in my career journey.
Overview
24
24
years of professional experience
Work History
COURIER/DRIVER
GOPEOPLE, UBER, DIDI
01.2020 - 01.2024
- Package Sorting and Organization, Package Pickup and Delivery, Customer Service, Documentation and Record-Keeping, Problem-Solving, Communication with Dispatch, Maintaining Delivery Records, Transporting passengers from location A to B
Factory ADMIN
Bond Plastic
01.2011 - 01.2020
- Serving as a point of contact for internal and external communications, including answering phones, responding to emails, and relaying messages between different departments
- Overseeing day-to-day administrative operations, including managing schedules, coordinating meetings, and handling correspondence
- Maintaining inventory records, tracking stock levels, and coordinating with suppliers
- Coordinating office maintenance, repairs, and upgrades, as well as managing relationships with vendors and service providers to ensure a safe and functional work environment
- Collaborating with colleagues across departments to provide administrative support as needed, fostering teamwork, and contributing to the overall efficiency and productivity of the organization
SALES
Vitamin Discount and Gifts (USA)
01.2005 - 01.2011
- ANSWER CUSTOMER QUESTIONS ABOUT PRODUCTS, DELIVERY CONTRACTS, AND SERVICE OPTIONS
- Perform in-store presentations of products
- Obtain up-to-date knowledge about PRODUCTS
- Responsible for ordering products and organizing the STORE.
SALES
CINGULAR MOBILE PHONES (USA)
01.2000 - 01.2005
- Maintain knowledge of multiple carrier plans and compare with confidence to customers
- Familiar with all available phones as well as upcoming models
- Explain options to customers and recommend best-fit choices
- Offer accessories and phone insurance to improve sales totals
- Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized.
Education
AGENTS’ REPRESENTATIVE Certificate -
Connect Skills Institute
01.2021
Skills
- Good eye for detail
- Reliable, responsible and hard working
- Fit and energetic
- Customer Service/ Communications skills
- Time Management skills
- Follow organizations policies and procedures
- Maintain safe working environment
- Fast typer
Accomplishments
- Improved Communication
- Improved Customer Service
- Consistently achieved daily sales targets.
- Met monthly sales goals for 3 years straight.
- Earned 14 bonuses during the years of employment.
References
Available upon request
Timeline
COURIER/DRIVER
GOPEOPLE, UBER, DIDI
01.2020 - 01.2024
Factory ADMIN
Bond Plastic
01.2011 - 01.2020
SALES
Vitamin Discount and Gifts (USA)
01.2005 - 01.2011
SALES
CINGULAR MOBILE PHONES (USA)
01.2000 - 01.2005
AGENTS’ REPRESENTATIVE Certificate -
Connect Skills Institute
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