Belinda Checkley
Bangalow,NSW
Summary
I am a competent, loyal, hard-working employee with the ability to achieve tasks when working alone or as part of a team. Through my career in hospitality, I have gained invaluable people skills. I take pride in establishing customer relationships through excellent customer service. I am skilled in dealing with problems in a resourceful manner. I am always enthusiastic to learn undertake new challenges and am looking to apply my skill set to a new opportunity in the Real Estate sector.
Overview
16
16
years of professional experience
Work History
Supervisor
Topshop
Byron Bay
01.2020 - Current
- Oversee the day-to-day operations of a busy cafe, ensuring smooth and efficient processes
- Ensure attention to detail in customer service to consistently deliver high quality experiences
- Train and develop staff to provide exceptional service
- Manage staffing budgets effectively, while optimizing team performance
- Resolve customer complaints promptly to ensure satisfaction and uphold service excellence
- Develop and implement operational policies and procedures to enhance the efficiency and accuracy
- Responsible for daily opening, running operations, and end-of-day cash reconciliation
Barista
Sparrow Coffee
Bangalow
01.2020 - Current
- Barista in a highly popular and fast-paced venue
- Cultivated strong relationships with customers, upholding the core values of the business
Manager/ Events Manager
The Belongil
Byron Bay
01.2015 - 01.2021
- Played a key role in increasing growth within the restaurant and events business
- Coordinated weekly wedding and events functions hosted at The Belongil
- Managed hiring and training for the restaurant and events team
- Demonstrated strong leadership skills, motivating staff to deliver exceptional levels of customer service
- Responsible for the weekly staff rosters and supplies orders within budget constraints
- Adapted strategies to align with and operate within budget constraints
Manager/ Barista/ Waitress
Dip Cafe
Byron Bay
05.2015 - 10.2015
Barista/ Bar staff/ Waitress
Byron Fresh Cafe
Byron Bay
01.2015 - 05.2015
Manager/ Barista/ Food prep/ Cook
The Byron Corner Store
Byron Bay
05.2013 - 05.2015
Barista/ Waitress
Mokha Cafe
Byron Bay
01.2013 - 10.2013
Waitress/ Barista/ Food prep
The Conscious Raw Food Cafe
Byron Bay
01.2013 - 04.2013
Waitress/ Barista/ Cook
Ponycat Cafe
Brisbane
05.2012 - 10.2012
Manager
Mariners Coffee Shop
UK
01.2008 - 02.2012
- Took pride in overseeing operations to ensure high quality customer experience
- Responsible for the management of a busy cafe including staff rosters and training, supplier management, ordering, menu planning, food preparation
Education
Advanced Diploma in Hospitality Management -
Envirotech
01.2017
Business, Certificate 1 and 2 -
Envirotech
01.2016
NSW RSA Responsible Service of Alcohol -
online
01.2015
Padi and Open Water Diver’s Certificate -
Thailand
01.2010
Chichester College UK Combined Hair & Beauty NVQ (level 1 & 2) -
01.2005
Bishop Luffa Secondary School UK 11 GCSE Passes A-C -
01.2003
Skills
- Highly motivated with a strong work ethic
- Strong customer service skills
- Excellent communication skills
- Passion for customer satisfaction
- Events manager
- Strong leadership and management skills
- Excellent organisational and management skills
- Strong attention to detail
- Passion for customer satisfaction
- Excellent communication skills
- Positive and enthusiastic
- Strong conflict resolution technique
- Hardworking, loyal and conscientious
- Strong attention to detail
- Positive and enthusiastic
- Works well under pressure
- Professional and well presented
- Team player
References
- Charles Gordon, Topshop, 0403509912
- Micka Annetts, Sparrow Coffee, 0412320169
Timeline
Supervisor
Topshop
01.2020 - Current
Barista
Sparrow Coffee
01.2020 - Current
Manager/ Barista/ Waitress
Dip Cafe
05.2015 - 10.2015
Manager/ Events Manager
The Belongil
01.2015 - 01.2021
Barista/ Bar staff/ Waitress
Byron Fresh Cafe
01.2015 - 05.2015
Manager/ Barista/ Food prep/ Cook
The Byron Corner Store
05.2013 - 05.2015
Barista/ Waitress
Mokha Cafe
01.2013 - 10.2013
Waitress/ Barista/ Food prep
The Conscious Raw Food Cafe
01.2013 - 04.2013
Waitress/ Barista/ Cook
Ponycat Cafe
05.2012 - 10.2012
Manager
Mariners Coffee Shop
01.2008 - 02.2012
Advanced Diploma in Hospitality Management -
Envirotech
Business, Certificate 1 and 2 -
Envirotech
NSW RSA Responsible Service of Alcohol -
online
Padi and Open Water Diver’s Certificate -
Thailand
Chichester College UK Combined Hair & Beauty NVQ (level 1 & 2) -
Bishop Luffa Secondary School UK 11 GCSE Passes A-C -
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