Belinda Chisholm

• Monitoring safety of all guests in and around the facility.
• Educating the public on pool water safety and minimizing hazards and risks on pool deck.
• Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Providing excellent customer service by efficiently resolving issues and responding to inquiries.
• Facilitating animal adoptions and surrenders, processing animal reclaims, and generating profiles for stray animals.
• Educating the public on a range of animal welfare topics such as responsible pet ownership.

Reservoir Leisure Centre

• Handled day-to-day running of facility operations, ensuring high levels of professionalism and customer service
• Maintained Centre facilities and equipment to achieve operational readiness, safety and cleanliness.
• Responsible for the people management of over 50 staff, including providing training and performance reviews
• Created various working procedures, manuals and documents to ensure smooth and effective operations
• Achieved a compliance score of 95.94% on Reservoir Leisure Centre's Pool Safety Audit in 2019
• Led various capital works projects, such as the installation of new pool covers, bisulphate tanks, eyewash stations, and circulation pumps
• Wrote and assisted in the awarding of the tender for the Pool Plant Contract at Reservoir Leisure Centre
• Assisted Darebin City Council in various redeployment opportunities during COVID-19, working alongside the Procurement and Local Laws Teams to provide additional operational support.

Aquanation, Aquahub and Croydon Memorial Pool

• Monitored safety of all guests in and around the swimming pools.
• Motivated and trained employees to maximize team productivity.
• Met regulatory compliance for staff members and led safety training to enhance lifesaving and emergency management skills.
• Developed and deepened relationships with customers, and internal stakeholders.

Monbulk Aquatic Centre, Belgrave Outdoor Pool, Lilydale Outdoor Pool, Olinda Outdoor Pool

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of all guests in and around swimming pool.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining professionalism.