Belinda Phillips
Gracemere
Summary
Dynamic and results-driven professional with extensive experience at Big W and Dicksmith Electronics. Proven track record in enhancing customer satisfaction through exceptional service and effective team training. Skilled in inventory management and fostering a collaborative work environment, consistently achieving operational goals while prioritizing workplace safety.
Overview
18
18
years of professional experience
Work History
Team Member
Woolworths
01.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Team Member
Big W
12.2015 - 01.2022
- Rotated merchandise and displays to feature new products and promotions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Department Manager
Big W
03.2012 - 12.2015
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Monitored and updated safety measures to ensure a secure space for team and customers.
Store Manager
Dicksmith Electronics
06.2007 - 03.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Year 12 -
Mount Isa High School
Mount Isa, QLDSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Workplace safety
Timeline
Team Member
Woolworths
01.2022 - Current
Team Member
Big W
12.2015 - 01.2022
Department Manager
Big W
03.2012 - 12.2015
Store Manager
Dicksmith Electronics
06.2007 - 03.2012
Year 12 -
Mount Isa High School
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