Belinda Wicks
Flinders,NSW
Summary
Dynamic professional with a proven track record at Grace Bros/Myer, excelling in relationship building and cash handling. Recognized for enhancing customer satisfaction through personalized service and effective problem-solving. Adept at inventory management and visual merchandising, while fostering a collaborative team environment.
Overview
2026
2026
years of professional experience
Work History
Sales Assistant
Grace Bros/Myer
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Registered Nurse
ISLHD
NSW
01.1994 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Education
HLTAID11 Provide First Aid - HLTAID009 Provide CPR
First Aid Pro Australia
09.2025
SITXFSA005 Use Hygienic Practices For Food Safety - Prepare And Serve Espresso Coffee SITHFAB025
Australian Barista School
08.2025
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Complex Problem-solving
- Point of sale operation
- Processing payments
- Customer needs assessment
- Visual merchandising
- Opening and closing procedures
- Task prioritization
- Team collaboration
- Order fulfillment
- Team support and assistance
- Customer service
- Strong communication and interpersonal skills
- Reliable and responsible
- Team cooperation
- Adaptable and flexible
- Honest and dependable
- Attention to detail
- Creative thinking
- Decision-making
- Organization
- Safety and cleanliness standards
- Multitasking
- Inventory and stocking
- Team leadership
- Organizational skills
Timeline
Registered Nurse
ISLHD
01.1994 - Current
Sales Assistant
Grace Bros/Myer
HLTAID11 Provide First Aid - HLTAID009 Provide CPR
First Aid Pro Australia
SITXFSA005 Use Hygienic Practices For Food Safety - Prepare And Serve Espresso Coffee SITHFAB025
Australian Barista School