Bella Arnold-McNamara
Adelaide,SA
Summary
Kind and friendly candidate with a passion for providing excellent customer service and can communicate well. Hardworking and resistant individual who aims to meet all workplace policy standards and procedures. Loves working with other people and can work in a team setting effectively.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
Cafe Brio
03.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Fast Food Team Member
Hungry Jack's
06.2019 - 08.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
High School Diploma -
Urrbrae Agricultural High School
Netherby, SA11.2023
Skills
- Guest Relations
- Customer Service
- Conflict Resolution
- Active Listening
- Empathy and Compassion
- Multitasking Abilities
- Positive Attitude
- Relationship Building
- Room Service
- Excellent Communication
- Health Code Compliance
- Time Management
Accomplishments
- Completed 3 week placement through Kalyra in Blair Aug |2023
- Completes Cert 3 in Age care and Indivisual support at Madec Christie's Beach |2023
- Duke of Edinburgh Award| 2021-2022. Bronze and Silver
- Completed Stage 2 Sace |2023
Volunteering and further experiences
Riding for the Disabled Association| 2021
In 2021 I volunteered with the Riding for the Disabled Association at O'Halloran Hill over the 6 weeks, this involved:
- Helping people with various disabilities to have the experience in riding horses
- Helping clients gain confidence more in themselves as they learn to ride.
- Assisting them with getting them on and off the horse as well as leading the client on the horse
- Guiding them through group lessons until they were ready to ride off lead.
- Grooming and tacking up horses for the lesson
- Creating good bonds with the clients I worked with
- Cleaning and feeding horse maintenance
Blackwood Church Cafe| 2021-2022
During my time as a student through the RASA flow program, I got to volunteer through doing the following in the cafe:
- Taking orders from the locals of the church
- Cooking and preparing meals in the kitchen
- Learning how to make barista coffee
- Serving customers and cleaning up tables
- Creating weekly menus for the cafe
Timeline
Hospitality Worker
Cafe Brio
03.2023 - Current
Fast Food Team Member
Hungry Jack's
06.2019 - 08.2019
High School Diploma -
Urrbrae Agricultural High School
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