Job Search Status
Open to workDesired start date: Flexible
Open To Work
Iris Kamerman
Brisbane,QLD
Work Preference
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Hospitality Worker
Staff You
Rotterdam
04.2024 - 01.2026
- Assisted in food preparation and presentation, maintaining high standards of quality and hygiene.
- Collaborated with team members to streamline service processes during peak hours.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Trained new staff on operational procedures and company policies to ensure consistency in service delivery.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Trained new staff members on proper customer service and hospitality policies.
- Resolved guest concerns promptly, fostering a positive dining experience and encouraging return visits.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Assisted in managing daily operational tasks, ensuring efficiency and organization within the team.
- Reduced risks by maintaining clean and organised work environment.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Trained new staff on hospitality standards and operational procedures for improved service delivery.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Hospitality Worker
Randstad
Rotterdam
09.2018 - 09.2024
- Provided exceptional customer service in fast-paced hospitality environment.
- Assisted with training new staff on operational procedures and guest interaction techniques.
- Coordinated daily activities to ensure smooth restaurant operations and guest satisfaction.
- Implemented process improvements to enhance efficiency in service delivery.
- Collaborated with kitchen and front-of-house teams to optimize service workflow.
- Resolved guest complaints promptly, ensuring positive experiences and repeat business.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Boosted team morale and efficiency with regular feedback and constructive performance reviews.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hospitality Worker
Events
Rotterdam
09.2022 - 04.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in managing daily operational tasks, ensuring efficiency and organization within the team.
- Trained new staff on hospitality standards and operational procedures for improved service delivery.
- Collaborated with team members to maintain cleanliness and safety standards across all areas of the venue.
- Resolved guest concerns promptly, fostering a positive dining experience and encouraging return visits.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Hospitality Agent
Hotelstaff
Melbourne
08.2017 - 02.2018
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Work by football stadiums by bar
- By food event walking whit plates
- Horse racing
- School Education
Hospitality Worker
Pinnacle People
Melbourne
08.2017 - 11.2017
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organised work environment.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Workt lot of time by virgin lounge get the empty glasses en plates clean tables.
- And foodball stadium bihind the bar
Hospitality Worker
Randstad
Rotterdam, ZH
06.2011 - 01.2017
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Collaborated with kitchen and front-of-house teams to optimize service workflow.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- I did lot of events, for business , School gradaties,
- And catering to make sandwich wraps and saled
- Theater wardrobe or help by the bar
Skills
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Food preparation
- Housekeeping
- Guest relations
- Event preparation
- Health code compliance
- Tourism knowledge
- Menu planning expertise
- Food safety
- Language proficiency
- Prep work
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Hospitality services
- Cash handling
- Organizational skills
- Staff training
- Payment processing
- Payment collection
- Guest reception
- Reservations
- Guest registration
- Teamwork
Summary
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment. Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Education
College - Hospitality
Albeda
Rotterdam 09.2015 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Dutch
Advanced (C1)
Timeline
Hospitality Worker
Staff You
04.2024 - 01.2026
Hospitality Worker
Events
09.2022 - 04.2024
Hospitality Worker
Randstad
09.2018 - 09.2024
Hospitality Agent
Hotelstaff
08.2017 - 02.2018
Hospitality Worker
Pinnacle People
08.2017 - 11.2017
College - Hospitality
Albeda
09.2015 - Current
Hospitality Worker
Randstad
06.2011 - 01.2017