Bella Hiskins

• Provide immediate and confidential support to individuals in crisis through phone, text, and chat services.
• Utilise active listening techniques to assess the caller's situation, provide emotional support, and help de-escalate crisis situations.
• Maintain a non-judgemental and empathetic approach to support individuals dealing with various issues such as mental health, suicide, relationship problems, and substance abuse.
• Conduct risk assessments to determine the urgency and necessary intervention level, following established protocols and guidelines.
• Coordinate with emergency services and other relevant agencies when necessary to ensure the safety and well-being of individuals in crisis.
• Document all interactions accurately and confidentially in the organisation's database.

Developed confidence, and resilience and learnt to operate effectively in teams, whilst acquiring leadership skills for life.

• Training and Instruction: Delivered comprehensive training to soldiers on the safe and efficient operation of a variety of military vehicles, including tactical and logistical units.
• Safety and Compliance: Ensured strict adherence to military safety protocols and operational standards, enhancing unit readiness.
• Program Development: Designed and implemented training programs, resulting in improved driving skills and operational efficiency among soldiers.
• Leadership: Demonstrated strong leadership skills by mentoring recruits and providing ongoing support to ensure their successful integration into the unit.
• Continued Service: Maintain active involvement in the Army Reserve, delivering high-quality driving instruction and support on a casual basis.
• Readiness Maintenance: Regularly update and maintain proficiency in military vehicle operations to ensure readiness for deployment when needed.
• Flexible Commitment: Balance reservist duties with academic pursuits, demonstrating strong time management and dedication to both roles.