Summary
Overview
Work History
Education
Skills
About Me
Timeline
Generic

Rebecca Rosconi

Kiama,NSW

Summary

Rebecca has been working as a photographer for many years, mainly focusing on portraits and weddings. However, she has recently earned a Bachelor of Arts in Psychology with a minor in Indigenous Studies, at the University of Wollongong, indicating a shift in career paths. Rebecca currently volunteers as a Telephone Crisis Supporter at Lifeline, where she has been able to apply skills in mental health awareness. In this role, she has shown proficiency in offering empathetic support and managing crises, which has helped in establishing trust with callers in a compassionate way. Moreover, she has demonstrated abilities in active listening and assisting callers in finding resilience during challenging times, while also maintaining client confidentiality. These skills will enable her to contribute to any organisation in the future, as she continues to learn how to assist those in need to the best of her ability.

Overview

20
20
years of professional experience

Work History

Telephone Crisis Supporter

Lifeline
01.2023 - Current
    • Maintained a high level of professionalism while managing sensitive and confidential information.
    • Enhanced caller satisfaction by providing empathetic and compassionate support during crisis situations.
    • Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
    • Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.

Photographer

Self Employed
01.2006 - Current
    • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
    • Developed strong relationships with clients through clear communication and professionalism.
    • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
    • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Retail Worker

General Pants
01.2005 - 01.2008
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Education

Bachelor of Arts - Psychology

University of Wollongong
Wollongong, NSW
07.2024

Bachelor of Arts - Photography

University of Western Sydney
Werrington
12.1998

Skills

  • Mental health awareness
  • Active Learning
  • Verbal Communication
  • Multicultural Sensitivity
  • Self-care strategies
  • Suicide Prevention
  • Empathy Display
  • Supportive Counselling
  • Boundary Setting
  • Case Documentation
  • Client Confidentiality

About Me

I have recently completed my Bachelor of Arts degree with a major in Psychology and a minor in Indigenous Studies. I thoroughly enjoyed this new direction in my life and feel I have much to offer. I consider myself a calm and compassionate individual who understands the importance of boundaries. The training at Lifeline has been excellent, and the 1.5 years I have been on the phone volunteering have given me invaluable experience in dealing with many different situations. I start my mornings with a swim; either at my local beach or a rock pool. I also enjoy practising yoga, sipping coffee, and going op-shopping. I live in Kiama with my partner Tom, our two daughters, and Ripley, our Jack Russell.

Timeline

Telephone Crisis Supporter

Lifeline
01.2023 - Current

Photographer

Self Employed
01.2006 - Current

Retail Worker

General Pants
01.2005 - 01.2008

Bachelor of Arts - Psychology

University of Wollongong

Bachelor of Arts - Photography

University of Western Sydney
Rebecca Rosconi