Bella Stoyles
Taroomball
Summary
I am a results-driven case management professional with a strong focus on client-centered care and a proven ability to advocate for and support clients effectively. I excel in understanding each client’s individual needs, conducting comprehensive assessments, and developing personalized care plans that prioritize their goals and well-being. With a customer-oriented approach, I ensure that every client receives the highest level of support and service. I collaborate seamlessly with multidisciplinary teams, adapting to dynamic situations and taking proactive steps to achieve optimal outcomes. My dedication to excellence in all aspects of my role drives me to continuously improve and deliver exceptional care.
Overview
6
6
years of professional experience
Work History
AOD Counsellor Case Manager
Lives Lived Well
08.2024 - Current
- Providing high quality engagement, assessment, counselling, case management and support services to clients
- Management of a case load of clients including service coordination, referral, and advocacy to support and assist clients in achieving their goal
- Engage stakeholders and build strong relationships with referring agencies to generate client appointments
- Provide outreach to clients at the community hub located in Yeppoon and other nearby facilities
- Developed and implemented individualized treatment plans for clients with substance use disorders
- Conducted risk assessments and crisis interventions when necessary
- Collaborated with healthcare professionals to ensure comprehensive care for clients
Youth Worker
Carinity Ontrack
08.2022 - Current
- Family-like atmosphere within house maintained, encouraging participation of young people in daily routines and meaningful activities as well as administering medication at times
- Support and conduct activities within case management framework as directed by Program Manager or Therapeutic Support Team
- Compliance with all Workplace Health & Safety Instructions always working in a safe manner
- Provide therapeutic support and guidance for clients
Duty Manager Lifeguard
Blue fit
11.2018 - 10.2022
- Administer CPR
- Provide care to patrons of the lagoon
- Patrol the pool
- Administer first aid
- Administer oxygen
- Teamwork, communication, and critical thinking skills
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
Bachelor of Science - Criminology and Psychology
Central Queensland University
Rockhampton12-2023
High School Diploma -
Yeppoon State High School
Yeppoon, QLD12.2019
Skills
- Effective communication and delivery
- Ability to thrive within a teamwork setting
- Eager to learn and develop more skills
- Flexibility to adapt to clients’ needs
- Welcoming and warming personality
- Ability to preform data entry and analysis
- Case documentation and management
- Stakeholder collaboration
QUALIFICATIONS
- SIS30115 Certificate III Sport and Recreation
- Blue Card (Working with children card)
- SITHFAB002 provide responsible service of alcohol.
- SITHGAM001 provides responsible gambling services.
- Basic Barista Short Course CQ University Australia
- Yellow Card (NDIS Worker Screening)
- Therapeutic Crisis Intervention Qualification
- First Aid and Provide CPR Qualification
- Covid-19 Infection Control Training
- Opens Driver’s License
- Aboriginal and Torres Strait Islander Mental Health First Aid
Timeline
AOD Counsellor Case Manager
Lives Lived Well
08.2024 - Current
Youth Worker
Carinity Ontrack
08.2022 - Current
Duty Manager Lifeguard
Blue fit
11.2018 - 10.2022
Bachelor of Science - Criminology and Psychology
Central Queensland University
High School Diploma -
Yeppoon State High School
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