Bella M Broun
Willetton,WA
Summary
Experience in customer-facing roles, equipped to deliver exceptional service. Skilled in managing guest interactions, ensuring smooth operations, and resolving issues promptly. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, effective communication, and a charmingly positive demeanour.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Casual Front of House Representative
Willetton Basketball Association Inc
08.2024 - Current
- Enhanced guest experiences with a welcoming attitude and professional demeanour.
- Greeted customers and provided menus upon arrival to dining room.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Assisted wait staff with timely food delivery and guest requests.
Retail Assistant
Paraquod Op Shop
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Backstage Crew Member
Willetton Senior High School
02.2020 - 12.2023
- Ensured safety of performers and crew with diligent adherence to safety protocols and procedures.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Maintained clean and organized backstage areas, fostering a professional working environment for all team members.
- Prepared stage for each performance by setting up necessary equipment, props, and scenery according to the production's needs.
Education
High School Diploma -
Willetton Senior High School
Perth, WA11-2024
Skills
- Customer Service
- Safety Procedures
- Calm and Confident under pressure
- Strong Work Ethic
Certification
- Certificate II Community Services IVET Education (2023)
- First Aid Certification (2023)
- NDIS check approved
- Responsible Service of Alcohol - Express Online Training (2024)
Timeline
Casual Front of House Representative
Willetton Basketball Association Inc
08.2024 - Current
Retail Assistant
Paraquod Op Shop
10.2023 - Current
Backstage Crew Member
Willetton Senior High School
02.2020 - 12.2023
High School Diploma -
Willetton Senior High School
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