Ben Excell
Melbourne
Summary
Professional in operational management with track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
9
9
years of professional experience
Work History
Senior Unpaid Super Officer
Industry Fund Services
09.2024 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Improved team morale and performance with consistent feedback and recognition of achievements.
Recoveries Specialist
Industry Fund Services
10.2022 - 09.2024
- Involved in working on both CBUS super and Australian Super
- Key role in initial client contact journey from Initial contact to issuing letters of demand
- Educating employers on their obligations about Super Guarantee Payments
- Maintaining effective relationships with key contacts and relevant third parties
- Ensuring compliance with relevant legislation
- Discussing and negotiating payment options as per established IFS Unpaid Super Process
Counter Hand
Cannings Butchers
04.2021 - 10.2022
- Heavy focus on customer service and ensuring customers are left happy
- Worked to ensure a positive and hassle-free customer experience
- Brought forth excellence customers service skills and a commitment to customer satisfaction
- Maintained up-to-date knowledge of all retail promotions
- Maintained Knowledge regarding specific information about what customers were after
Point of Sales
Officeworks
06.2020 - 04.2021
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Helped to increase customer return rates by providing excellent customer service
Cleaner
Cannings Butchers
04.2016 - 03.2019
- Ensured the store after a days work was lean and ready to go for the day after
Education
No Degree - Real Estate
Link Learn
MelbourneSkills
- Regulatory compliance
- Employee training
- Conflict resolution
- Customer service
- Team building
- Payment negotiation
- Superannuation processes
- Meeting coordination
- Report writing
Timeline
Senior Unpaid Super Officer
Industry Fund Services
09.2024 - Current
Recoveries Specialist
Industry Fund Services
10.2022 - 09.2024
Counter Hand
Cannings Butchers
04.2021 - 10.2022
Point of Sales
Officeworks
06.2020 - 04.2021
Cleaner
Cannings Butchers
04.2016 - 03.2019
No Degree - Real Estate
Link Learn
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